Customer Service Advocate I
Company: Corporate
Location: Oklahoma City
Posted on: September 19, 2023
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Job Description:
You could be the one who changes everything for our 28 million
members as a Customer Care professional at Centene. As a
diversified, national organization, you'll have access to
competitive benefits including a fresh perspective on workplace
flexibility.--Position Purpose: Serves as the first-line advocate
that focuses on resolving inquiries, issues, or concerns for
members and/or providers. Leverages a variety of communication
channels to provide members and/or providers with timely, accurate,
and personalized support on routine complaints.Receives and
responds to routine member and/or provider inquiries, requests
and/or concerns in an accurate and timely mannerMitigates and
prevents complaints from being escalated to resolve in initial
contact.Serves as the front-line resolution advocate on various
member and/or provider inquiries, requests, or concernsResolves
basic problems by communicating the requested information regarding
the assessment of the member or provider needs, understanding the
cause, and determining if problems need to be routed to other
departments for further resolutionMaintains performance and quality
standards based on established contact center metricsProvides
customer service in a high pace contact center environment over the
phone, via live chats and emailsDocuments all member or provider
information and communications for quality and performance tracking
through the Customer Relationship Management (CRM)
applicationsRemains up-to-date and adheres to quality standards,
regulation, and all other policies to ensure quality, consistency,
and compliancePerforms other duties as assignedComplies with all
policies and standardsEducation/Experience:
Requires a High School Diploma or GED. Entry-level position
typically requiring little or no previous experience.
Or equivalent experience acquired through accomplishments of
applicable knowledge, duties, scope and skill reflective of the
level of this position.
Experience interacting and multitasking using multiple systems and
programs simultaneously preferred.Our Comprehensive Benefits
Package: Flexible work solutions including remote options, hybrid
work schedules and dress flexibility, Competitive pay, Paid time
off including holidays, Health insurance coverage for you and your
dependents, 401(k) and stock purchase plans, Tuition reimbursement
and best-in-class training and development.Centene is an equal
opportunity employer that is committed to diversity, and values the
ways in which we are different. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, or other characteristic
protected by applicable law.
Keywords: Corporate, Oklahoma City , Customer Service Advocate I, Hospitality & Tourism , Oklahoma City, Oklahoma
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