Sales/Customer Service Assistant

Company: Southwestern Wire
Location: Norman
Posted on: May 24, 2025

Job Description:

Inside Sales / Customer Service Representative Sales Assistant SUMMARY: Responsible for selling all products manufactured or distributed by Southwestern Wire, Inc. To provide excellent customer service by developing relationships with customers which will allow us to maintain existing accounts, generate new accounts, and grow the profitability of the company. What it's like to work here: We are a family-owned company with a great culture. This position is at our corporate office in Norman Oklahoma. - 401k with company match - Major medical, dental, vision, and life insurance - Combination of base pay and commission - Company profit sharing What we are looking for: Someone who can set their own pace, work in a team environment, and build productive relationships by solving problems. Sales experience is a must with a track record of success. Experience in the fence industry is a plus but we are willing to train someone with relatable skills. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Develop knowledge of the products manufactured and sold by Southwestern Wire, Inc.
• Ensure timely response to customer inquiries.
• Maintain product information and prices, call lists and lead lists to enhance sales activities based on current information.
• Maintain relationships with existing customers and develop relationships with new customers. Cold calling may be required.
• Provide product quotes with pricing and availability independently to foster growth and profitability.
• Perform order management to ensure customer expectations are communicated and delivery schedules are met.
• Work with sales teams and management teams to choose efficient loading and packaging techniques and delivery methods to minimize waste and fulfill the needs of the customer.
• Assist other sales team members as necessary by answering customer inquiries for other members of the sales team.
• Attend all department sales meetings, as scheduled and participate in other activities as requested. Understand and report on industry and market competition and assist in regular review of inventory levels.
• Assist in sales forecast activities and strive to meet sales objectives.
• Responsible for growing the number of accounts in your assigned region.
• Responsible for increasing customer retention.
• When possible, sell excess or secondary inventory items, as identified, through established customer contacts and sales techniques in an effort to reduce product waste and unsatisfactorily high inventory levels
• Troubleshoot with internal cross functional teams to increase customer satisfaction.
• Proficient in Microsoft Suite products, and able to learn proprietary programs for daily housekeeping items, proposals and presentations
• Able to travel to attend and promote Southwestern Wire, Inc. at industry trade shows and to meet new and existing customers at their place of business
• This job requires that the employee be willing to travel, including overnight travel on a regular basis. Methods of travel include both air travel and driving ADDITIONAL DUTIES:
  • Additional Duties as assigned by corporate management team QUALIFICATION REQUIREMENTS:
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE:
      • High School Diploma required, bachelor s degree preferred and related experience or training, or equivalent combination of education and experience. Must have a valid U.S. driver s license and be willing and able to operate a motor vehicle and pass company drug screen. OTHER SKILLS AND ABILITIES:
        • Willingness to attend and participate in informational seminars, learning based meetings and other sessions as necessary to maintain and advance knowledge of the wire industry.
          Salary/Compensation: $40,000 - $55,000 per year
          
          

Keywords: Southwestern Wire, Oklahoma City , Sales/Customer Service Assistant, Sales , Norman, Oklahoma