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Sr. Patient Services Rep

Company: University of Oklahoma - Information Technology
Location: Oklahoma City
Posted on: May 23, 2023

Job Description:

Job Description

Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

  • Schedules patient appointments, either by telephone or in person.
  • Obtains patient demographics on new patients and updates demographics on established patients.
  • Answers telephone calls and distributes to the appropriate personnel.
  • Prepares and enters healthcare providers schedules into the computer.
  • Coordinates schedules as directed to patient requiring multiple services.
  • Greets patients as they come into the clinic for scheduled appointments.
  • Accepts payments and writes receipts.
  • Inspects the encounter form for completeness and accuracy.
  • Copies insurance cards and distributes to the appropriate employee.
  • Prepares encounter forms and billing packets for patients to be seen.
  • May prepare and type daily deposits. Balances and closes cash box daily.
  • Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc.
  • Prints and faxes physician schedules to offices.
  • Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
  • Copies medical records for patients and other providers of facilities.
  • Files patient charts. Prepares inactive patient charts for storage. Maintains log of charts in storage. Makes up new patient charts and or packets of information. Request medical records from other facilities.
  • Discusses financial accounts with patients.
  • Verifies insurance eligibility and primary care physicians for patients.
  • Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic.
  • Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
  • Dispenses supplies as needed.
  • Notifies appropriate person when supplies are low and need to be reordered.
  • Types notes and letters for physicians.
  • Makes immunization cards.
  • Logs mail receipts according to University policy.
  • Sorts and distributes mail.
  • Performs various duties as needed in order to successfully fulfill the function of the position.

    Job Requirements

    Education: High School Diploma or GED

    Experience: 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role.

    Departmental Preferences:
    • Bilingual - English/Spanish
    • Medical terminology knowledge desired and experience in a healthcare or clinical setting.
      • Customer service
      • Ability to communicate verbally and in writing
      • Ability to resolve problems in a timely manner
      • Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
      • Ability to multitask and meet deadlines
      • Ability to maintain patient confidentiality
      • Ability to enhance professional growth and development through in-service meetings and education programs
        Working Conditions:
        • Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion.
        • Environmental: Standard Office Environment
          Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

          Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Keywords: University of Oklahoma - Information Technology, Oklahoma City , Sr. Patient Services Rep, Sales , Oklahoma City, Oklahoma

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