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Customer Service Representative - Claims Adjuster

Company: TTEC Holdings, Inc. (Teletech Holding Corp)
Location: Oklahoma City
Posted on: January 27, 2023

Job Description:

Bringing smiles is what we do at TTEC... As aCustomer Service Representative - Claims AdjusterinOklahoma City, OK,you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. In this role, you'll grow your career by connecting your customer service and sales aptitude to become aLicensed Claims Adjusterwith TTEC. That's right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It's time to take your career to the next level with TTEC.

Already have either an active Property & Casualty Claims Adjuster or Personal Lines License? We'd love to have you onboard. We value your investment in yourself to study and pass the insurance exam in your current state. We'll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.

This position requires that you reside within 60 miles ofOklahoma City, OK.

What You'll be Doing

Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

As a Licensed Claims Adjuster, during a Typical Day, You'll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues
  • Investigate, evaluate, and adjust low to moderately complex claims presented by or against insureds to confirm coverage, and determine legal liability and equitably settle/defend in compliance with all state regulatory requirements.
  • Partner with and/or direct vendors and internal business partners to facilitate claims resolutions
  • Support workload surges and/or catastrophe operations as needed during catastrophic events
  • Contribute to business goals, performance metrics, and effectively uses tools & technology
    What You Bring to the Role
    • Active Property & Casualty Claims Adjuster or Personal Lines License or desire to train and become one
    • 1 year of customer service experience
    • Computer experience
    • Great written communication skills including grammar and spelling
    • Aptitude to acquire and apply basic knowledge of Property & Casualty insurance claims and industry products, services, and processes to include P&C insurance policy contracts and coverages and the claim handling process and procedures.
      What You Can Expect
      • Supportive of your career and professional development
      • An inclusive culture and community minded organization where giving back is encouraged
      • A global team of curious lifelong learners guided by our company values
      • Ask us about our paid time off (PTO) and wellness and healthcare benefits
      • FREE licensing course (and you'll be paid for your time to boot)
      • All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
      • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
        Visit www.mybenefits.ttec.com for more information.

        A Bit More About Your Role

        We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

        You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

        About TTEC

        Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

        TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Keywords: TTEC Holdings, Inc. (Teletech Holding Corp), Oklahoma City , Customer Service Representative - Claims Adjuster, Sales , Oklahoma City, Oklahoma

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