Customer Service Rep, Billing/Payments/Rebates (Remote-OKC, Tulsa, or El Paso)
Company: ONE Gas
Location: Oklahoma City
Posted on: November 25, 2022
**ONE Gas has openings within our Customer Service Billing group.
This role will have remote work opportunity, but must be based in
Oklahoma City, Tulsa, or El Paso**
Perform intermediate level of accounting work related to processing
customer requests and payments.
Research and reconcile customer account activity using office
equipment including: Computers, Microfiche viewers, Calculators,
Multifunctional devices, Skip tracing software, Identify
Assist customers, employees, and others in person, by telephone,
and electronic communications with service/refund requests, account
inquiries, service/billing/payment disputes, and emergency
Negotiate arrangements for payment of gas bills; provide
information about governmental agencies and special assistance
Analyze customer usage and payment history and processes field
service orders, Electronic Work Queues, and customer payments.
Maintain logs and records including: Customer payments, Duplicate
bills, Service orders, Account adjustments, Accounts requiring
follow-up actions, Bill breakdowns, Customer complaints, Social
service agency pledges
Regular and reliable attendance is required in performance of
Employee may perform additional responsibilities as assigned.
Knowledge of use and function of office equipment applicable to
position including: Keyboards such as computers and typewriters,
Application of basic arithmetic: addition, subtraction,
multiplication, and division.
Application decimals and percentages.
Knowledge of customer service and collection policies and
Experience related to: Customer relations/interpersonal skills,
Deposit requirements/payment schedules, Customer Service System
Read and write fluently in English.
Applicable driver's license
Lift or move objects weighing up to 10 pounds 4 5 times a day; up
to 20 pounds 1 2 times a day.
React immediately to emergency situations to prevent injury to self
Communicate and exchange verbal and written information and
Visual abilities to perform job responsibilities.
**Diversity at ONE Gas**
Inclusion & Diversity is so important to us that we made it one of
our core values, values that guide and direct our actions as we go
about our daily business. We know that every employee makes a
difference and contributes to our success through their unique
talents and abilities. We also acknowledge that we can accomplish
great things by listening and learning from each other.
**ONE Gas has great benefits! Here are just a few:**
+ Medical/Dental/Vision packages that fit your family's needs.
+ Paid Time Off
+ 401K that is 100% matched up to 6%.
+ Profit Sharing Plan
+ Paid Parental Leave
+ Basic and Operation Employee Term Life Insurance
+ Education Assistance and Tuition Reimbursement
The job description is not intended to be a complete list of all
responsibilities, duties, or skills required for the job and is
subject to review and change at any time, with or without notice,
in accordance with the needs of One Gas. Where positions are
covered by a collective bargaining unit agreement, the terms and
conditions of the agreement will apply.
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity or expression, military status, and disability, or
other categories protected by applicable laws.
Job ID: 4388
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: No
Location: Oklahoma City, OK
Department: CUSTOMER SVC/OFFICE SUPP
Internal / External: Internal and External
Experience Required: Not Indicated
Keywords: ONE Gas, Oklahoma City , Customer Service Rep, Billing/Payments/Rebates (Remote-OKC, Tulsa, or El Paso), Sales , Oklahoma City, Oklahoma
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