Inside Sales Manager

Company: Ace Hardware
Location: Oklahoma City
Posted on: November 23, 2021

Job Description:

Job Description About Westlake Ace Hardware Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 120 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Service, Passion, Respect, Integrity, Teamwork and Excellence General Job Summary The Inside Sales Manager will be responsible for direct sales and sales facilitation among mostly existing and some new customers with the goal of driving repeatable, sustainable and predictable incremental sales. Essential Duties and Responsibilities Direct Sales --- Use our existing customer base as a launching point for your sales efforts you will call on known customers who shop in our retail stores who do not have an outside sales rep (Business Development Manager or Account Manager) assigned to them. --- Use our sales and customer data (BI) and reports to identify and target specific customers who represent opportunity for sales growth based on purchasing patterns and account variances. --- Examine commonly sold products across customer types and will be able to pick out preferred products to be sold based on best margin opportunity (narrowed product focus). --- Organic / Prospecting / data driven opportunities: Cold & warm calling prospective customers based on segmentation, purchase history, frequency, trends and seasonality. --- Communicate the breadth and depth of product selection and overall capabilities of Westlake Commercial to prospective customers. --- Exercise highly consultative sales skills to connect customers to stores and their team members and vice versa. --- Apply general product knowledge to discuss the needs of a wide variety of commercial customer types. Store Partnerships --- Field calls company-wide from stores who need help, (i.e. stores with opportunities to sell beyond their capability). --- Follows up and filters calls to the right people or takes the lead and closes the sales on behalf of the store and builds out the ongoing sales solution. (e.g. Website, in-store stocking, sales manager involvement) --- Sourcing and locating product within our stable of vendors or go outside in partnership with the Commercial Fulfillment, Sourcing and Operations Manager to order in and maintain stock of items in demand. --- Communicate with store staff members regarding business customer purchasing habits and frequencies. Requirements * Strong verbal and written communication skills as well as being comfortable talking with internal and external customers in any setting. --- Deep understanding of retail operations, inventory management and business fundamentals. --- Refined interpersonal skills to engage with others, solid negotiating and conflict resolutions abilities. --- Able to foster teamwork and collaboration. --- Can motivate others both internal and external to perform enthusiastically. --- Comfortable with computers, various applications, technology, the internet. --- Must have excellent attention to detail and follow up. --- Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook. --- Ability to work independently and during flexible hours. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: o SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise. o PASSION - Showing our love for the work we do, our customers, and our associates. o RESPECT - The humble appreciation that every person is unique and valued. o INTEGRITY - An authentic commitment to moral and ethical behavior. o TEAMWORK - Together we can achieve extraordinary things. o EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.

Keywords: Ace Hardware, Oklahoma City , Inside Sales Manager, Sales , Oklahoma City, Oklahoma