Call Center Agent (General Clerk III) - AMCD
Company: Information Sciences Consulting, Inc.
Location: Oklahoma City
Posted on: January 12, 2021
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Job Description:
We are--soliciting candidates that qualify as--a
Call--Center--Agent (General Clerk III)--supporting the--FAA,
Aerospace Medical Certification Division (AMCD) at
MMAC--in?Oklahoma City, OK.? Located in CAMI, the Aerospace Medical
Certification Division (AMCD) is responsible for the administration
of the United States program to fulfill the aerospace medical
certification needs for holders of U.S. pilot certificates.
?REQUIREMENTS * Requires a--High school diploma *
Minimum--3+--years of experience * Competency in DIWS * Ability to
perform tasks utilizing automated systems * Competency--in
Microsoft office * Ability--to understand and adhere to guidelines
policies, procedures, rules, and regulations * Ability to
work--independently--in a fast paced, high--pressured--environment
* Possess exceptional telephone and customer service skills *
Adherence to--ACMD procedures during receipt, routing, and
processing of documents * Medical terminology training preferred
RESPONSIBILITIES * Maintain an average of 10% or less abandoned
calls per month * Receive incoming calls from airmen, AMEs, pilot
advocacy groups, etc. Types of calls include certification status,
letter clarifications, general information and AME Guide
information * Prepare Telephone Action Request (TAR) issued to
address problems--and--forward to supervisor for review and action
* Receive calls from FAA Regions, Headquarters, Security, Flight
Standards, and Attorneys (authorized by letter from airman) *
Provide accurate information in accordance with AMCD policies FULL
BENEFIT PACKAGE MAY INCLUDE * PTO * Paid Federal Government
Holidays * 100% Medical premium for employee * 100% Life
Insurance,--Dental and Vision (Family Plan).We are an Equal
Opportunity EmployerWe do not discriminate in employment
opportunities or practices on the basis of race, color, religion,
sex, national origin, age, disability, genetic information or any
other characteristics protected by law.
Keywords: Information Sciences Consulting, Inc., Oklahoma City , Call Center Agent (General Clerk III) - AMCD, Sales , Oklahoma City, Oklahoma
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