OklahomaCityRecruiter Since 2001
the smart solution for Oklahoma City jobs

Customer Service Representative-12/16 Class

Company: LogistiCare
Location: Oklahoma City
Posted on: November 23, 2020

Job Description:

The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members. Essential Job Functions * Assist customers with transportation questions and concerns * Schedule, modify and cancel reservations as requested * Obtain and document details of any complaints being filed * Receive and document customer concerns * Ensure that all relevant customer information is documented * Policy Adherence * Attend all required meetings * Adhere to and ensure all company policies and procedures are maintained * Maintain an acceptable attendance and tardiness record * Ensure accurate trip data input * Maintain a polite and courteous manner at all times * Demonstrate sincere personal commitment to producing high quality work * Refer unresolved customer grievances to designated department for further investigation and resolution * Promote a positive working environment * Other duties as assigned Position Qualifications * Competency statement(s) * Accurate- Ability to perform work accurately and thoroughly * Communication, Oral- Ability to communicate effectively with others using the spoken word * Communication, Written- Ability to communicate in writing clearly and concisely * Customer Oriented- Ability to take care of the customers' needs while following company procedures * Interpersonal- ability to get along with a variety of personalities and individuals * Patience- ability to act calmly under stress and strain, and of not being hasty or impetuous * Reliability- The trait of being dependable and trustworthy Education * High School Graduate or General Education Degree (GED) Experience * Six months to one-year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred Skills * Excellent customer service and people skills and must be able to work independently or with a team * Ability to quickly learn new technology and processes * Must be able to understand and follow complex instructions * Read, write and understand English fluently * Ability to accurately type 35WPM * Ability to answer high volume of calls up to 100+ calls per day Working Conditions The physical requirements that must be met and the work environment characteristics outlined below are representative of those that an employee will encounter while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions * Able to sit at and work on a computer with headset for periods of time * Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves * Required to be at the work location to perform job functions * Ability to speak, hear and see for the assigned workday * Repetitive key stroke/data entry for the assigned workday * Minimal ambulating Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Oklahoma City , Customer Service Representative-12/16 Class, Sales , Oklahoma City, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Licensed Life Insurance Agent - Exclusive Inbound Leads (License Required)
Description: Job DescriptionRequirements: Have an insurance sales license in one 1 or more states High-speed internet, reliable computer, and headset with microphone History of compliant insurance sales practice (more...)
Company: Assurance
Location: Oklahoma City
Posted on: 12/3/2020

Life Insurance Agent - Live Leads (License Required)
Description: Requirements: br br Have an insurance sales license in one 1 or more states br High-speed internet, reliable computer, and headset with microphone br History of compliant insurance sales (more...)
Company: Assurance
Location: Oklahoma City
Posted on: 12/2/2020

Inside Sales Rep - Oklahoma City
Description: Job DetailsLevel ExperiencedJob Location OKC Sales Office - Oklahoma City, OKPosition Type Full TimeEducation Level Bachelor's DegreeJob Category SalesDescription The purpose of the Inside Sales position (more...)
Company: Paycom
Location: Oklahoma City
Posted on: 12/2/2020


Party City Sales Associate
Description: JOB SUMMARY: Delivers exceptional customer service through personal contact with customers Interacts with and assists customers
Company: Party City Corporation
Location: Edmond
Posted on: 12/2/2020

Life Insurance Agent - Exclusive Leads (License Required)
Description: Requirements: ul li Have an insurance sales license in one 1 or more states li High-speed internet, reliable computer, and headset with microphone li History of compliant insurance sales practiceBenefits: (more...)
Company: Assurance
Location: Lawton
Posted on: 12/2/2020

Party City Sales Associate Positions Available Near You!
Description: Wanna Party PARTY CITY is HIRING br We want YOU to consider US- COME JOIN THE PARTY br Currently Seeking Sales Associates near You br br At Party City, we create joy for our customers by making (more...)
Company: Party City Corporation
Location: Norman
Posted on: 12/2/2020

Remote Life Insurance Agent (Sales License Required)
Description: Requirements: Have an insurance sales license in one 1 or more states High-speed internet, reliable computer, and headset with microphone History of compliant insurance sales practice Benefits: 100 (more...)
Company: Assurance
Location: Oklahoma City
Posted on: 12/3/2020

Party City Sales Associate
Description: JOB SUMMARY: Delivers exceptional customer service through personal contact with customers Interacts with and assists customers
Company: Party City Corporation
Location: Oklahoma City
Posted on: 12/2/2020

Route Sales Support Driver- Oklahoma City, OK
Description: Responsibilities/Essential Functions:Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and (more...)
Company: Ameripride Services, Inc.
Location: Oklahoma City
Posted on: 12/2/2020

Life Insurance Agent - Exclusive Leads (License Required)
Description: Requirements: ul li Have an insurance sales license in one 1 or more states li High-speed internet, reliable computer, and headset with microphone li History of compliant insurance sales practiceBenefits: (more...)
Company: Assurance
Location: Stillwater
Posted on: 12/2/2020

Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Oklahoma City RSS job feeds