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Front Desk Agent

Company: Omni Hotels
Location: Oklahoma City
Posted on: November 24, 2020

Job Description:

LocationOmni has been selected by Oklahoma City as the developer, owner and operator of a 605-room convention center hotel. The hotel is located next to the Chesapeake Energy Arena and will coincide with the development of the new Oklahoma City Convention Center and 70-acre Scissortail Park.The new build will include an all-day dining outlet, an entertainment sports bar, specialty restaurant, coffee shop and a retail outlet. Additionally, guests can enjoy a spa, fitness center and a rooftop pool and bar complete with a fire pit, outdoor lawn and cabanas. The hotel will also have 75,000 square feet of meeting and event space inclusive of a 20,500 square foot ballroom and a 4,200 square foot outdoor pre-function space that overlooks the park. The hotel is estimated to break ground in October 2018 and open in late 2020.Job DescriptionOmni Oklahoma City is seeking a high energy, friendly welcomingFront Desk Agentto join the team of this brand new upscale hotel just outside of Oklahoma. This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.An amazing opportunity to be a pivotal part of the pre-opening for the next great Omni convention collection hotel. Opening in early 2021, the Omni Oklahoma City Hotel will be a true outdoor recreation, entertainment and culinary destination paying homage to the heritage and modern progress of the city. With 605 guest rooms and suites, the luxury hotel will showcase views of the 70-acre Scissortail Park and the downtown skyline with 75,000 square feet of meeting and event space, sports bar, specialty restaurant, coffee shop and a retail venue.This role is scheduled to begin inDecember 2020.Responsibilities+ Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures+ Empathetically listen to guest inquiries and provide appropriate responses+ Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)+ Block rooms in the computer and follow through on designated requirements+ Pre-register designated guests and prepare key packets+ Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)+ Maintain confidentiality of all guests and hotel information+ Employ attention to detail in order to ensure security of guest room access.+ Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments+ Maintain guest history files on all guests+ Accommodate room changes expediently+ Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction+ Issue safe deposit boxes to guests and ensure security of key+ Monitor, send and distribute guest faxes+ Generate, print and distribute daily and weekly reports+ Resolve discrepancies on the room status report with Housekeeping+ Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.Qualifications+ Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone+ Ability to accurately and efficiently input information into computer systems+ Ability to work cohesively with co-workers both within and outside of your department+ Ability to compute accurate mathematical calculations+ Ability to think clearly, quickly and make concise decisions+ Ability to prioritize, organize and follow up+ Ability to work well under pressure, dealing with many arrivals and departures within a short period of time+ Ability to stand for entire shift+ Previous customer service experience+ Previous hotel front desk experience is strongly preferred+ Previous cashiering experience is preferred+ Fluency in a foreign language is preferred+ Previous guest relations training is preferredOmni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .Refer this job to a friendJob LocationsUS-OK-Oklahoma CityPosted Date1 day ago(11/12/2020 4:55 PM)Requisition ID2020-47062# of Openings3Category (Portal Searching)Front Office Operations

Keywords: Omni Hotels, Oklahoma City , Front Desk Agent, Sales , Oklahoma City, Oklahoma

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