Service Desk Technician (TIER 1) - J3W0LL6YXGBHCSFHGST_32-5953
Company: Logicalis
Location: Oklahoma City
Posted on: April 24, 2024
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Job Description:
This job was posted by https://okjobmatch.com : For more
information, please see: https://okjobmatch.com/jobs/3065603 Job
Description
Summary
Provides support via phone, e-mail and chat for various PC hardware
and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of
corporate clients.
Assists users in troubleshooting Outlook.
Provides support for Microsoft Operating Systems (Windows7, Windows
10).
Provides support for Microsoft Office Products (Word, Excel,
PowerPoint, Office365).
Provides support for mobile devices including configuration and
email sync.
Handles 50-60 issues per day efficiently and appropriately.
Maintains regular and punctual attendance.
Utilizes Active Directory database to reset network passwords.
Assists users in adding and changing network printers.
Provides technical support for VPN connectivity issues.
Controls user\'s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
Demonstrates and actively promotes an understanding and commitment
to the mission of Logicalis through performing behaviors consistent
with the organization\'s values.
Maintains a working knowledge of applicable Federal, State, and
Local laws and regulations as well as policies and procedures of
Logicalis in order to ensure adherence in a manner that reflects
honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client
service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.
Knowledge of various PC hardware and software applications
including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes,
etc.
- Internet Service Provider (ISP), Cable Modem, and Internet
Support.
Effective troubleshooting and documentation skills
Experience navigating a knowledgebase
Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.
Self-starter with excellent organizational, administrative and
interpersonal skills.
Ability to follow through with tasks, projects, and troubleshooting
with minimal supervision.
Excellent oral, written, technical, and business communication
skills.
Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a
personal smart phone with 2-factor authentication capabilities that
can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those
that should be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essen
ial functions.
While performing the duties of this Job, the employee is constantly
required to sit, talk, see, hear, and use hands and arms. The
employee is frequently required to stand; move about, climb steps
or balance and stoop, kneel, crouch, or crawl. The employee may
occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work
being performed by individuals assigned to this classification.
This is not intended to be an exhaustive list of all
responsibilities and duties required of personnel so
classified.
Logicalis is an Equal Opportunity Employer. It is our policy to
employ people who are qualified by reason of education, training,
experience, and demonstrated performance. We value diversity and
inclusion at our company. We do not discriminate on the basis
Keywords: Logicalis, Oklahoma City , Service Desk Technician (TIER 1) - J3W0LL6YXGBHCSFHGST_32-5953, Professions , Oklahoma City, Oklahoma
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