Help Desk Analyst II
Company: Robert Half
Location: Oklahoma City
Posted on: March 17, 2023
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Job Description:
Ref ID: 03500-0012610608Classification: Help Desk Analyst
IICompensation: $19.79 to $22.91 hourlyLooking for a new
opportunity? You might be the right Help Desk Analyst for this
growing company. We invite you to apply if you are a
self-confident, motivated person with a strong work ethic and
excellent communication skills who enjoys a fast-paced, team-driven
environment. This Service Desk Analyst job might be for you if you
can represent the Service Desk by liaising with 2nd and 3rd level
teams to help transition new and changing services. Sometimes that
involves creating knowledge articles and arranging training for
other Service Desk Analysts when needed. If you're looking for work
where you can handle complex end-user support issues and provide
support to team members by focusing and restoring service to the
end users, this job might be for you. How your role as the Help
Desk Analyst relates to IT projects and IT Service Management
initiatives is also important. It is also important for you to
understand Incident, Problem, Change Management and other
processes. We need the person in this position to know how these
processes work together to provide superior support and high
availability of our business. You might find that you need to cover
alternative shifts when needed.Your responsibilities- If you
believe you can facilitate user account management by handling
onboarding, change and departure processes, you will be good at
this job- Understand concepts related to networks, servers, PCs,
databases, proprietary systems, etc.- Maintain hardware and
peripherals: Responsible for upgrading and replacing computer
parts; handle documentation and asset inventory- Provide guidance
to Tier 1 support and team members- Understand and utilize ITIL
processes (Incident, Problem, Change, etc.) and how they are used
in a corporate environment- Troubleshoot end user issues: Provide
root-cause analysis on various web and mobile applications; handle
escalated tickets relating to server/network related issues- Meet
and exceed SLA standards: Close tickets in a timely manner, while
upholding customer service standards
Keywords: Robert Half, Oklahoma City , Help Desk Analyst II, Professions , Oklahoma City, Oklahoma
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