Help Desk Analyst II
Company: Robert Half
Location: Oklahoma City
Posted on: March 16, 2023
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Job Description:
Ref ID: 03500-0012610608
Classification: Help Desk Analyst II
Compensation: $19.79 to $22.91 hourly
Looking for a new opportunity? You might be the right Help Desk
Analyst for this growing company. We invite you to apply if you are
a self-confident, motivated person with a strong work ethic and
excellent communication skills who enjoys a fast-paced, team-driven
environment. This Service Desk Analyst job might be for you if you
can represent the Service Desk by liaising with 2nd and 3rd level
teams to help transition new and changing services. Sometimes that
involves creating knowledge articles and arranging training for
other Service Desk Analysts when needed. If you're looking for work
where you can handle complex end-user support issues and provide
support to team members by focusing and restoring service to the
end users, this job might be for you. How your role as the Help
Desk Analyst relates to IT projects and IT Service Management
initiatives is also important. It is also important for you to
understand Incident, Problem, Change Management and other
processes. We need the person in this position to know how these
processes work together to provide superior support and high
availability of our business. You might find that you need to cover
alternative shifts when needed.
Your responsibilities
- If you believe you can facilitate user account management by
handling onboarding, change and departure processes, you will be
good at this job
- Understand concepts related to networks, servers, PCs, databases,
proprietary systems, etc.
- Maintain hardware and peripherals: Responsible for upgrading and
replacing computer parts; handle documentation and asset
inventory
- Provide guidance to Tier 1 support and team members
- Understand and utilize ITIL processes (Incident, Problem, Change,
etc.) and how they are used in a corporate environment
- Troubleshoot end user issues: Provide root-cause analysis on
various web and mobile applications; handle escalated tickets
relating to server/network related issues
- Meet and exceed SLA standards: Close tickets in a timely manner,
while upholding customer service standards
Keywords: Robert Half, Oklahoma City , Help Desk Analyst II, Professions , Oklahoma City, Oklahoma
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