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Remote Help Desk Analyst - Hiring FAST!

Company: Strategic Staffing Solutions
Location: Oklahoma City
Posted on: January 23, 2023

Job Description:

Job Title: Remote Help Desk Analyst - Hiring FAST! Location: Warwick, RI Kansas City, KS Oklahoma City, OK Wilmington, DE Cleveland, OH Lake Mary, FL Phoenix, AZ Setting: 100% Remote Duration: 6 Months w/ HIGH Chance of Conversion or FTEResponsibilities:

  • Provides phone and chat support for business and IT customers technical problems and service requests
  • Records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products and service offerings to provide accurate solutions
  • Acts as representative of technical services to its customers
  • Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support within a 24x7x365 support team
  • Acts as representative of technical services to its customersRequired Qualifications:
    • One year of technical help desk call center experience in an enterprise environment
    • Flexibility to work within 24x7x365 support team
    • 40 WPM Typing

Keywords: Strategic Staffing Solutions, Oklahoma City , Remote Help Desk Analyst - Hiring FAST!, Professions , Oklahoma City, Oklahoma

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