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Systems Analyst - Client Solutioning and Support

Company: Oxford Properties Group,
Location: Oklahoma City
Posted on: November 26, 2022

Job Description:

#WeAreONEOK - Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. JOB SUMMARYONEOK is seeking to fill a System Analyst II position that will focus on client solutioning, security and support. We are looking for someone to join our high performing team to help us provide exceedingly secure client devices with best-in-class user experience for ONEOK's diverse workforce. A successful individual will have a deep understanding of Windows OS and the various tools and methods available to manage it. The work is primarily project focused with some time spent assisting with root-cause analysis, leading to solutioning and additional projects. The position requires someone who is driven, can complete work independently, and excels at working on a team to develop and implement innovative ideas.Job Profile SummaryPerforms complex problem management and configuration management related to IT infrastructure and support. May provide consultative support to less experienced staff.Essential Functions and Responsibilities

  • Collaborate with other subject matter experts to assist and recommend strategy for core technologies
  • Manage complex problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem
  • Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as mentor to less experienced employees
  • Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences
  • Mentor staff members during problem resolution and root cause analysis to increase their efficiency and knowledge
  • Create and review documentation relating to the architecture, configuration and maintenance of infrastructure technologies
  • Provide configuration and engineering for new technologies
  • Lead the support and configuration activities for technologies as an assigned subject matter expert
  • Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls
  • Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication
  • Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure
  • Excellent written and verbal communication skills
  • Works independently with minimal supervision
  • Maintains subject matter expertise in technology infrastructure, equipment and systems including information security and governanceEducation
    • Bachelor's Degree in computer sciences or an equivalent combination of the following formal education and job-related experience. The level of knowledge needed for this position is typically obtained with ten plus years of experience in a discipline relevant to core IT architecture.Work Experience
      • Significant experience and understanding of current data center technologies
      • Experience in the implementation, support and function of:
        • Infrastructure hardware configuration
        • IP networking
        • Windows Server and/or Unix operating systems
        • Shared storage technologies
        • Virtualization technologies
        • Event monitoring, logging and data collection techniques
        • Public Cloud Technologies
        • Proven track record of mentoring, influencing and facilitating discussions across a wide range of teams and technologies
        • Training and experience related to:
          • Operating systems software
          • Computer hardware
          • Networking
          • Communications
          • Security administration
          • Experience identifying, researching and analyzing core technology problems and performing root cause analysis
          • Experience reviewing and interpreting manuals, journals, computer display screens, computer printouts, error logs and correspondence
          • Experience researching, preparing and composing systems operating procedures and documentation, reports and correspondence
          • Experienced interacting with customers and vendorsKnowledge, Skills and Abilities
            • Ability to: apply arithmetic and computer math
            • Ability to: interact, advise, guide, train and communicate effectively
            • Ability to: communicate and/or exchange information; conduct oral presentationsLicenses and Certifications
              • None requiredStrength Factor Rating - Physical Demands/Requirements
                • Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Strength Factor Description - Physical Demands/Requirements
                  • Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
                  • Walking: Moving about on foot (Frequently)
                  • Sitting: Remaining in a seated position (Constantly)
                  • Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
                  • Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
                  • Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
                  • Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
                  • Climbing: Ladders, Stairs (Occasionally)
                  • Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
                  • Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
                  • Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
                  • Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
                  • Crawling: Moving about on the hands and arms in any direction (Occasionally)
                  • Reaching: Extending hands and arms in any direction (Constantly)
                  • Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
                  • Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
                  • Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
                  • Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
                  • Hearing: Perceiving the nature of sound by the ear (Frequently)
                  • Tasting/Smelling: (Occasionally)
                  • Near Vision: Clarity of vision at 20 inches or less (Constantly)
                  • Far Vision: Clarity of vision at 20 feet for more (Frequently)
                  • Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
                  • Vision: Color - The ability to identify and distinguish colors (Constantly)Working Conditions/Environment
                    • Employee is subject to inside environmental conditionsWorking Conditions
                      • Well lighted, climate controlled areas (Constantly)
                      • Frequent repetitive motion (Constantly)
                      • CRT (Computer Monitor(s)) (Constantly)Travel
                        • Travel in and around office facilitiesDriving
                          • Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's licenseONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547.

Keywords: Oxford Properties Group,, Oklahoma City , Systems Analyst - Client Solutioning and Support, Professions , Oklahoma City, Oklahoma

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