Client Analyst
Company: Verint Systems, Inc.
Location: Oklahoma City
Posted on: June 23, 2022
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Job Description:
Overview of Job Function:
The Client Analyst is responsible for survey design, data
evaluation, and development of in-depth insights tied to client
business challenges. The Client Analyst works closely with clients
to understand their business goals and identify data and research
requirements for decision-making. They perform research design and
its continuous improvement to drive business outcomes. The Analyst
creates compelling data-driven stories showing trends and
improvement opportunities for our clients' business practices.
Principal Duties and Essential Responsibilities:
+ Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting,
Dashboards, adhoc) which as requested by customers and communicated
by the Customer Success Manager.
+ Develop recommendations for improving the clients KPI's, or
Foresee scoring, based on learnings from analysis conducted.
+ Present findings to clients during a formal presentation either
through a conference call or (occasionally) in person.
+ Provide recommendations for question modifications/additions,
CPP/EPP additions, or other value add improvements to customer's
data collection or surveys, based on findings from the analytics
process.
+ Provide expertise and evaluation of potential tools used to
conduct superior analytics, as suggested by the product team or
customer success leadership.
+ Leverage expertise during analysis relative to verticals or
industries such as retail, finance, telecom, utilities, or
government.
+ Complete time tracking and logging of PSU's against specific
customer projects.
+ Maintain acceptable levels of utilization toward billable client
work.
Minimum Requirements:
+ Bachelor's degree in related field or equivalent work
experience
+ Minimum of 3-5 years experience in project management and/or
analytics
+ Exceptional verbal and written communicator
+ Demonstrate ability to work and adapt well within a team
environment
+ Dynamic thinker, a problem solver
+ Ability to work well in a flexible development environment
+ Self-motivated and self-directed
+ Strong attention to detail
+ Ability to plan and prioritize work effectively
+ Successful completion of a background screening process
including, but not limited to, employment verifications, criminal
search, OFAC, SS Verification, as well as credit and drug
screening, where applicable and in accordance with federal and
local regulations
Preferred Requirements:
+ Experience working both independently and within a team as a team
member and team leader
+ Voice of Customer/CX experience with multiple types of visitor
touchpoints (website, call center, physical store, etc.)
+ Experience with analytics tools such as SPSS, Tableau, R, OData,
Excel, Power BI
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Keywords: Verint Systems, Inc., Oklahoma City , Client Analyst, Professions , Oklahoma City, Oklahoma
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