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Sr. Desktop Support Analyst

Company: Hertz
Location: Oklahoma City
Posted on: June 23, 2022

Job Description:

General Responsibilities:JOB PURPOSE:The role of End User Support Specialist ensures high availability of compute and infrastructure resources for employees. Day to day responsibilities include quickly resolving the myriad and hardware and software challenges employees face daily. In addition, support executive management and shared community resources such as conference rooms, WIFI and supporting IT technology.
BUSINESS IMPACT:This role has an impact on our operational capabilities, business services and employee ability to service customers.Job Contributions- what will you doTECHNICAL SUPPORT

  • Provide 1st and 2nd level support to Specific EU Country users via telephone, e-mail and IM/chat troubleshooting as required for problems relating to user logins, passwords, networks and applications
  • Provide effective VP (Vice President), SMT (Senior Management Team) & Executive support
  • Support, manage and maintain the configuration and installation of the desktops including patch updates and hardware replacements
  • Provide call, video conferencing and site events (i.e.: townhall) support
  • Set-up, configure, move and support internal hardware and software applications.CUSTOMER SERVICE
    • Provide world class user services, implementing a pleasant and easy user experience through clear communication and effective problem resolution
    • Demonstrate excellent customer facing skills and be able to manage complex scenarios
    • Be able to explain issues and resolutions to customers who possess varying levels of technical skills
    • Provide user training sessions and workshops
    • Build strong relationships with customers, peers, stakeholders and vendorsPROBLEM SOLVING & TEAMWORK
      • Resolves a wide variety of issues that the employee might experience with their daily activities by leveraging Hertz's proven partners, procedures and service tools and methods and involving management.
      • Work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.CONTINUOUS IMPROVEMENT
        • Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.Essential Requirements:Experience and Qualifications
          • Minimum 3 years End User support experience. Computer Science degree preferred
          • Ability to work as part of a team and direct external teams. Executive Support experience a plus
          • Strong knowledge of Windows, Macs, iPad, iPhone, Android hardware and software.
          • Working with desktop productivity Microsoft O365 and related office suite of products
          • Applications Support including MS SharePoint, OneDrive, Teams, Cisco WebEx
          • Using Active Directory to troubleshoot and resolve issues
          • Excellent written and verbal communication skills.
          • Flexibility in scheduling which may include night's, weekends, and holidays. :At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.Individuals are encouraged to apply for positions because of the characteristics that make them unique.Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.EOE, including disability/veteran

Keywords: Hertz, Oklahoma City , Sr. Desktop Support Analyst, Professions , Oklahoma City, Oklahoma

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