Weekend Fleet Manager (Friday through Monday)

Company: WESTERN FLYER EXPRESS INC
Location: Oklahoma City
Posted on: June 23, 2022

Job Description:

Big Picture: a Fleet Manager is responsible for communication with and management of trucks and company and contracted drivers assigned to his/her board. Duties and responsibilities are aligned with balanced goals of Safety, Production, Retention, and Customer Service.This shift will be as follows: Friday 8a-6p, Saturday & Sunday 6a-6p, Monday 6a-4pEssential Duties and Responsibilities:

• Maintain accurate driver/load information in system e.g. ETA's, PTA's, RDO's, Time Off Requests, etc.
• Check-call EVERY truck multiple times per day to determine compliance with balanced goals of Safety, Production, Retention, and Customer Service.
• Develop positive rapport and relationships with drivers through effective communication, interact positively and professionally with drivers in your presence, over messaging, and over the phone.
• Offering assistance to drivers in time management, to continually improve daily and weekly mileage and service performance
• Act as driver liaison when interacting with Load Planners and Customer Service Representatives
• Communicate and work as a team player with all departments e.g. Safety, Recruiting, Retention, etc., and outside vendors, including maintenance/shop, etc.
• Provide prompt notification to Load Planners and Customer Service Representatives as issues arise, maintain communication and be responsible for follow up on task through completion.
• Communicate maintenance needs to appropriate/assigned maintenance entity in a timely manner with diligent follow-up to driver, operations and maintenance vendor.
• Identify and resolve swaps needed on truck movement board.
• Assist other driver managers with swaps, driver support and customer service as needed
• Cooperatively assist other Fleet Managers in times of absence or high volume interactions.
• Maintain compliance with applicable company policies and procedures
• Work closely with Safety and participate in counseling of employee and contracted drivers as needed Education and/or Work Experience Requirements:
  • Working knowledge of Federal Motor Carrier Safety Regulations.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, colleagues and managers.
  • Ability to demonstrate excellent critical thinking and decision making skills, and to seek and provide creative problem solving, and conflict resolution options.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and company policies.
  • Capability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • 1-2 years of dispatch / driver management experience preferred
  • Excellent computer proficiency (MS Office - Word, Excel and Outlook)Physical Requirements:
    • Ability to successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards, as applicable.
    • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards, and company policy, as applicable.
    • Must be able to talk, listen and speak clearly on telephone, and in person, sometimes in high energy/highly charged emotional situations and under important time sensitive deadlines. DISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. An incumbent may be asked to perform other duties as required. "The Employer retains the right to change or assign other duties to this position." PI179975395

Keywords: WESTERN FLYER EXPRESS INC, Oklahoma City , Weekend Fleet Manager (Friday through Monday), Professions , Oklahoma City, Oklahoma