Service Center Technician

Company: Mercy
Location: Oklahoma City
Posted on: January 16, 2022

Job Description:

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

Primary Function Fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment Typical activities include: Event Management Service Request Fulfillment Incident Management Problem Management Access Provisioning Continual Service Improvement

Qualifications:
Experience: minimum of two (2) years of experience in Level 1 role Required Education: Completion of specific vocational training or equivalent work experience. Other: Additional Requirements Call center experience Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices) Ability to troubleshoot and resolve technical support questions of customers Knowledge of networking, internal applications, voice and data communications Knowledge of standard business desktop software and hardware Familiarity with web tools and technology Understanding of network issues Experience with PC or client/server platform experience Experience in LAN/network administration or systems administration in a relevant computing environment (i.e., healthcare) Experience in working with customers Competency in problem management skills Good communication skills, both verbal and written ons:
We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Keywords: Mercy, Oklahoma City , Service Center Technician, Professions , Oklahoma City, Oklahoma