Help Desk Technician (22808)
Company: Sunbeam Family Services Inc
Location: Oklahoma City
Posted on: January 15, 2022
The Help Desk Technician supports employees with technical
assistance and support related to computer systems, hardware, and
software across all Sunbeam site locations. This role is
responsible for answering questions and addressing system and user
issues in a timely and professional manner.
All employees and volunteers are expected to be sensitive to our
clients cultural and socioeconomic characteristics, reflect Sunbeam
Family Services core values and to perform at Sunbeams standards of
excellence at all times.
- Serve as the first point of contact for customers seeking
technical assistance over the phone or email.
- Monitor and respond quickly to IT help desk issues.
- Determine the best solution based on the issue and details
provided by customers.
- Follow-up and update customer status and information.
- Maintain computer systems and act as support if any system goes
- Perform remote troubleshooting through diagnostic techniques
and pertinent questions.
- Responsible for PCs, Printers, Servers and related equipment
(monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license
- Install, configure, and upgrade PC software.
- Ensure all help desk requests are accurately and descriptively
logged into tracking system.
- Documents, tracks, and monitors problems to ensure a timely
resolution and assist in future solutions to similar
- Train users on hardware and software on-site or in
- Travel locally, as required, in the performance of
- Perform other appropriate and related responsibilities as
assigned by supervisor or Executive Team members.
High School Diploma, GED, or relevant certification in information
Associates or Bachelors Degree in Information Technology/Systems,
computer science or related field
1-3 years of experience in Help Desk or other IT-related
Proven experience as a help desk technician or other customer
Experience finding and creating solutions to unexpected
3+ years of experience in Help Desk or other IT-related
Tech savvy with working knowledge of office automation products,
databases and remote control
Knowledge and understanding of Windows Operating Systems
Knowledge and understanding of Windows Server technologies
Working knowledge of switching/routing
Understanding WiFi technologies
Good understanding of computer systems, mobile devices and other
Ability to diagnose and resolve basic technical issues
Resourcefulness and quick-thinking nature to troubleshoot new and
critical technical issues as they arise.
Able to deploy, configure, and support operating systems on desktop
Understanding and appreciation for information security within
systems and user devices
Strong drive to provide excellent customer service and experience,
with an awareness of prioritization of tasks, stakeholders, budget,
Proficient in Microsoft Office 365 with emphasis on Excel, Outlook,
Ability to effectively prioritize and execute tasks in a
Local travel required and must have a valid Oklahoma drivers
license and insurance as required by the position
While performing the duties of this job, the employee is regularly
required to use repetitive motion, operate a computer and other
office productivity machinery, and communicate information
accurately in a way others can understand. The employee is
frequently required to move about inside the office to access
office machinery, computers, etc. The employee is occasionally
required to bend, kneel, crouch, climb stairs, and reach overhead.
The employee must occasionally move and/or lift up to 40
The employee will work in an office environment with frequent
interruptions. Some work will be performed in a school environment.
Working in close quarters with others may be required.
This position is subject to Sunbeam's Mandatory COVID-19
Vaccination Policy. All Sunbeam employees are required to be fully
vaccinated against COVID-19, or have an approved exemption.
Exemptions to the vaccine requirement will be considered for
individuals with medical condition(s) that prevent them from being
vaccinated and for individuals with sincerely held religious
beliefs that prohibit them from being vaccinated, consistent with
applicable federal and state law. Proof of Vaccination, as defined
by Sunbeam policy, or an approved exemption is required for any
employment effective on or after December 31, 2021.
The requirements listed in this document are the minimum levels of
knowledge, skills, or abilities. The qualifications, physical
demands, and work environment described herein are representative
of those an employee will encounter and must meet to successfully
perform the essential functions of this job. These statements are
intended to describe the general nature and level of work performed
by employees assigned to this position. They are not intended to be
construed as an exhaustive list of all responsibilities, duties and
skills required of personnel or candidate and may be subject to
change at any time. Reasonable accommodations may be made to enable
individuals to perform the essential functions.
Sunbeam Family Services is an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees. We are committed to fair and equal
in all its employment practices for persons without regard to race,
ethnicity, color, creed, age, gender, sexual orientation, gender
identity or expression, pregnancy, religion, disability or degree
thereof, national origin, domestic/marital status, political
affiliation or opinion, veteran status, HIV status, AIDS status,
genetic information, and any characteristic protected by federal,
state, or local laws.
Keywords: Sunbeam Family Services Inc, Oklahoma City , Help Desk Technician (22808), Professions , Oklahoma City, Oklahoma
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