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Help Desk Analyst

Company: Data Computer Corporation of America
Location: Oklahoma City
Posted on: January 15, 2022

Job Description:

DCCA is a veteran-owned IT business specializing in providing innovative solutions to a variety of government agencies and commercial enterprises since 1982. DCCA is proud to offer career growth opportunities and a competitive compensation and benefits package. Visit our website at: www.dcca.comHelp Desk Analyst Candidate must have an active Secret clearanceThe Help Desk Analyst shall adhere to policies, administrative procedures, and documentation requirements including to the following sub-tasks: Develop and maintain all required disaster recovery documentation and artifacts. Track and report on misrouted trouble tickets, unassigned trouble tickets, stale/aged tickets. Submit/monitor ASI/Change Request (CRQ) requests and identify delays/bottlenecks for follow-up and process improvement. Validate Ecosystem Problem Management report for Server LOB ticket status. Attend meetings, participate in conference calls, and respond to email/ticket requests to ensure customer support, serve as recorder on minutes, action items and project deliverables. Function as MP liaison for Certificate, Account, Security and Event Management. Collect and report daily implementation status for new implementation projects. Provide ad hoc reporting and forensic timeline on implementation project delays. Track decommission CRQs requests and identify delays/bottlenecks for follow-up and process improvement. Track and initiate resolution on server assets identified as not coded correctly for server billing. Develop, document and maintain TTPs for Server LOB. Required Qualifications BA/BS degree; 4 years expeience with server/help desk/technical project management; IAT Level II certification COVID-19 Vaccination Requirement: DCCA is committed to the safety of our workforce and customers, adhering to COVID-19 safety protocols. DCCA requires that all current employees are to provide proof of vaccination status as a condition of employment, subject to approved medical or religious accommodations. All newly hired employees will be required to be fully vaccinated by their employment start date. In the event an exemption has been granted, the employee must comply with all COVID-19 safety protocols mandated by DCCA, our customers and the Safer Federal Workforce Task Force, including but not limited to frequent COVID testing/attestation and mask wearing. DCCA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Keywords: Data Computer Corporation of America, Oklahoma City , Help Desk Analyst, Professions , Oklahoma City, Oklahoma

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