Communication Specialist - Patient Logistics Center - 7a-7p Full Time
Company: OU Medical System
Location: Oklahoma City
Posted on: January 16, 2020
COMMUNICATIONS SPECIALIST - PATIENT LOGISTICS
SHIFT: FULL-TIME - DAYS
OU MEDICAL CENTER - OKLAHOMA CITY, OK
GENERAL DESCRIPTION: Under general direction, responsible for
assisting with hospital through put by regulating bed availability
throughout OU Medicine Inc.
Responsibilities listed in this section are core to the position.
Inability to perform these responsibilities with or without an
accommodation may result in disqualification from the position.
* Monitors admit status of patients from the ED to the
inpatient/Observation setting and Outlook email for RA s and daily
* Initiates clear, concise, and ongoing communication regarding bed
availability and patient flow.
* Communicates with ED care managers, Bed Management Coordinator,
environmental services, and inpatient charge nurses regarding
patient status and bed availability. Communicates with patients
scheduled for next day arrivals.
* Reviews medical admit orders for accuracy and completion, as well
as to oversee bed availability for admits, transfers, and
discharges. Follows up with requestor and Bed Management
Coordinator to get complete information as needed.
* Assigns patient beds, as appropriate, and maintains list of
* Exemplifies analytical thought processes, prioritizing critical
admits and in-house transfers while collaborating with Bed
Management Coordinator as medically indicated. Anticipates
potential barriers to admittance, unit transfers, and discharges,
intervening appropriately to offset any adverse impact
* Maintains a calm, professional, rational demeanor during all
times of interaction. Performs well and maintains bed stability in
situations involving conflict or crisis.
* Maintains positive, effective, collaborative interactions with
physicians, department directors, and staff members to communicate
the needs of patients and the facility.
* Operates the hospitals electronic bed board with detail and
* Collaborates with other bed management staff to facilitate bed
* Maintains various reports and logs as needed.
* Adheres to organizational and departmental policy maintaining
confidentiality and patient rights.
* Completes unit education as assigned
* Works for continuous improvement in customer service and
* Participates in performance improvement and knowledge advancement
* Performs other duties as assigned
EDUCATION: High School Diploma/ GED equivalent required. Some
college preferred-medical focus.
EXPERIENCE: Two (2) years of hospital or medical experience in
admitting, patient registration/appointments, BedBoard or related
area OR an equivalent combination of education and experience,
substituting one (1) year of relevant college course work for each
year of the required experience.
LICENSURE/CERTIFICATIONS/REGISTRATIONS REQUIRED: None
KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of hospital policies and
procedures. Knowledge of medical terminology. Knowledge of office
procedures and equipment. Skill in establishing and maintaining
effective working relationships with others, in following verbal
and written instructions and in typing accurately. Strong
conceptual, as well as quantitative and qualitative analytical
skills preferred. Work as a member of a team as well as be a
self-motivator with ability to work independently. Constantly
operates a computer and other office equipment to coordinate work.
Excellent verbal and written communication skills with emphasis on
providing customer service to internal and external customers.
Familiar with or ability to learn Microsoft Office, Teletracking
and other software applications. Knowledge of commonly used
hospital based computer programs preferred. Ability to relay
information accurately and concisely. Ability to work closely with
multiple disciplines in the healthcare setting. Ability to
successfully handle multiple tasks. Typing/keyboarding skills
sufficient to meet the demands of the job.
OU Medicine has a comprehensive benefits package, including PTO,
401(k), medical and dental plans, but our offerings go beyond
traditional packages. We know that a total benefits and
compensation package, designed to meet your specific needs and
goals both inside and outside of the work environment, brings
additional rewards that create peace of mind for you and your
Equal employment opportunities are provided to all employees and
applicants for employment without regard to race, color, religion,
gender, national origin, age, disability, sexual orientation,
gender identity, genetic information or protected veteran status in
accordance with applicable federal laws. This policy applies to all
terms and conditions of employment, including, but not limited to,
hiring, placement, promotion, termination, layoff, transfer, leaves
of absence, compensation, and training. Reasonable accommodations
are made to the known physical and mental limitations of qualified
individuals with disabilities.
Keywords: OU Medical System, Oklahoma City , Communication Specialist - Patient Logistics Center - 7a-7p Full Time, Professions , Oklahoma City, Oklahoma
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