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Mgr, Inside CB Security

Company: Cox Communications Inc
Location: Oklahoma City
Posted on: November 11, 2019

Job Description:

Role Summary


The Cox Business Security Inside Sales Manager leads assigned inside CBSS team agents to achieve Cox Business sales goals. Hires, trains, and coaches performance of inside agents to ensure corporate sales and retention strategies are followed and goals are achieved.


Responsible for providing lead and appointment setting support to the national field based CBSS sales force. Handles all inbound phone traffic towards qualifying the prospects and advancing the opportunities to quality field appointments. Oversees setting appointments directly to proper territory CBSS rep. Assists in lead management and updates of all leads up till an appointment set or sale. Leads rehashes all prospects toward final disposition of appointment or no interest. Works efficiently in all data bases required such as LeadPro, Optix, Icoms, and others. Daily oversees and also makes outbound calls to CB customers, new businesses, existing leads and other data sources toward setting field sales appointments.


This position leads the CBSS Sales COE team and listed functions, while also participating in them. Work involves multitasking in; working in various systems, taking both inbound and making outbound calls, time management and creativity in outbound prospecting. Strong working knowledge of CBSS products, services, features, benefits, and general pricing. Role is inside, requiring majority of work day at desk and on the phones.


Inside Manager responsible for both leading inside agents functions, with oversight and participating in them as well.


Major Tasks


Develops a professional sales culture. Serves as a role model for the sales team in all aspects of the business. Balances the urgency of meeting budget goals with focus on team success.
Hires and builds a sales team that has the ability and resources to achieve sales and retention goals
Coaches, develops and manages the performance of the inside agents to ensure they have the capabilities required to meet targets. Serves as a subject matter expert or advisor on selected customer sales and handles issues escalated by team members.


Acts as leader in supervision and administrative duties to rest of Inside Agents, in similar task function roles
Handles special projects or tasks as they arise
Handles all inbound lead calls, toward advancing opportunity to a field sales rep appointment
Qualifies prospects needs toward optimizing the future sale opportunity
Understands rep territories and schedules to set real time appointment
Rehashes all open leads
Disposition leads to most current status, and until lead is concluded to an appointment or no interest
Makes daily outbound calls to various lists toward gaining interest in CBSS products and advancing to a field appointment
Works efficiently in all required systems such as LeadPro, Optix, Icoms, Outlook and others
Effective working knowledge of CBSS products, services, features, benefits, and pricing toward answering questions and advancing lead to a field appointment
Strong sales acumen in listening skills, CBSS value propositions and closing skills to an appointment
Measured on both quantity and quality of appointment sets that advance to a sale
Multitasking skills working in systems, alternating between inbound and outbound phone work
Strong time management and organization skills
Determines serviceability of lead opportunity
Accurately captures and records all relative lead information
Takes inbound calls from field sales reps to update and disposition pending appointment records


QUALIFICATIONS


Minimum


HS diploma, GED or relevant work experience
1+ years in related field to above job tasks
Requires basic knowledge in computer skills
Demonstrated leadership and management skills
Excellent interpersonal and customer service/sales skills, all via the phone
Skills in adaptability, applied learning, customer service orientation, high impact communication, multi-tasking, PC skill, quality orientation, reasoning, sales aptitude, and tolerance for a structured work environment in order to work effectively with teams throughout organization.


Preferred


1+ years of supervision experience, preferably within an inside call center environment
1+ years experience in inbound and outbound phone skills
Past CB and/or security industry experience
Efficient in CB systems: LeadPro, Optix, Icoms, BID, TOMs
Strong sales acumen and phone skills



About Cox CommunicationsCox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Communications Inc, Oklahoma City , Mgr, Inside CB Security, Other , Oklahoma City, Oklahoma

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