OklahomaCityRecruiter Since 2001
the smart solution for Oklahoma City jobs

Customer Advocate Mass Transit

Company: LogistiCare
Location: Oklahoma City
Posted on: August 16, 2019

Job Description:

The Customer Advocate -- Mass Transit (MT) is responsible for identifying clients that meet the criteria for using the Public Transit. The Customer Advocate - MT works closely with the Transportation and Quality Assurance departments to ensure smooth coordination of the potential clients to public transportation. This position will maintain an open line of communication with superiors and co-workers, recipients, facilities, and public transit systems.

ESSENTIAL FUNCTIONS
Identifies potential Medicaid recipients/ clients that meet the criteria for using the Public Transit system and Gas Reimbursement program
Distributes transit tickets when appropriate and tracks utilization via defined tools
Works closely with the Customer Advocates and Member Experience departments to ensure smooth coordination of the potential clients to the bus
Maintains an open line of communication with superiors and co-workers, facilities and public transit systems
Remains knowledgeable of public transit bus routes and schedules
Creates and maintains spreadsheets showing 12 month goals and projected cost savings
Performs other duties as assigned

POSITION QUALIFICATIONS
Competency Statement(s)
Accurate - Ability to perform work accurately and thoroughly
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Detail Oriented -- Ability to pay attention to the minute details of a project or task
Interpersonal - Ability to get along well with a variety of personalities and individuals
Organized - Possessing the trait of being organized or following a systematic method of performing a task
Reliability - The trait of being dependable and trustworthy
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Education
High School Graduate or General Education Degree (GED)

Experience
2 years of prior customer service experience heavy phone volume and data entry strongly preferred
Knowledge of Medicaid guidelines and covered services a plus
1 to 2 years public transit experience preferred

SKILLS & ABILITIES
Superior customer service and phone skills; strong problem solving, time management, and organizational skills
Exemplary soft skills to include, but not limited to, excellent verbal and written communication
Ability to set and meet realistic cost saving goals
Create and maintain spreadsheets showing 12-month goal projects and cost savings
Ability to accurately type 35+ words per minute
Ability to work independently or within a team a must
Computer proficiency with MS Office Suite (Word, Outlook, Excel)
Bi-lingual English/Spanish a plus

WORKING CONDITIONS
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to sit at and work on a computer for periods of time
- Able to use the phone for periods of time
- Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves
- Ability to speak, hear and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Ability to ambulate as needed for the assigned work day

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Oklahoma City , Customer Advocate Mass Transit, Other , Oklahoma City, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


PT/FT positions available
Description: We are looking for Energetic and Personable individuals who are willing to become part of our team. No experience necessary yet having some customer service experience would
Company: Ameriplan
Location: Oklahoma City
Posted on: 08/19/2019

Operations Assistant
Description: Description: The Operations Assistant performs warehouse and installation activities by performing the following duties personally or through subordinate employees. Other duties may be assigned as needed.ESSENTIAL (more...)
Company: Rasa Floors & Carpet Cleaning LLC
Location: Oklahoma City
Posted on: 08/19/2019

25S Satellite Communication Systems Operator-Maintainer
Description: 25S Satellite Communication Systems Operator-Maintainer br br Job ID: 1090003 br br Job Views: 20 br br Location: NORMAN, Oklahoma, United States br br ZIP Code: 73069 br br Job Category: (more...)
Company: Army National Guard
Location: Norman
Posted on: 08/19/2019


BENEFIT SPECIALISTS NEEDED NOW!
Description: Join our successful A BBB Rated Nationwide Health and Dental Benefits Company today. No experience
Company: Ameriplan
Location: Lawton
Posted on: 08/19/2019

Oklahoman Fall Career Fair
Description: The Oklahoman Media Company will provide job seekers and local employers like you with the opportunity to meet face-to-face, apply, interview, and more. Wednesday
Company: The Oklahoman Media Company
Location: Oklahoma City
Posted on: 08/19/2019

Part-Time General Manufacturing $13 per hour
Description: Production opportunities at Quad instill a sense of empowerment and possibility distinct from those at other employers. Quad s state-of-the-art manufacturing facilities include world-class automation (more...)
Company: Quad
Location: Oklahoma City
Posted on: 08/19/2019

Hairstylist - License Req'd - Full/Part Time - OK211
Description: Sport Clips is now hiring Hairstylists cosmetologists to start immediately in our rapidly growing, exciting and fast-paced salon with a FUN ATMOSPHERE br Sport Clips is the nation's leading Men's (more...)
Company: Sport Clips
Location: Norman
Posted on: 08/19/2019

Hairstylist - License Req'd - Full/Part Time - OK206R
Description: Sport Clips is now hiring Hairstylists cosmetologists to start immediately in our rapidly growing, exciting and fast-paced salon with a FUN ATMOSPHERE Sport Clips is the nation's leading Men's and Boys' (more...)
Company: Sport Clips
Location: Edmond
Posted on: 08/19/2019

Work from Home - Benefit Consultant (Training Provided)
Description: Nation's largest provider of discounted healthcare programs is currently looking for Benefit
Company: JMS Benefits
Location: Norman
Posted on: 08/19/2019

Free Lance Job Promoter
Description: Mommy Jobs Online is now recruitingpart-timeand full-time Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs (more...)
Company: Mommy Jobs Online
Location: Oklahoma City
Posted on: 08/19/2019

Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Oklahoma City RSS job feeds