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Call Center Operator

Company: Oklahoma City Community College
Location: Oklahoma City
Posted on: July 15, 2019

Job Description:

Position Information (Default Section) Posting Number Staff_******* Classification Title Secretarial/Clerical C Working Title Call Center Operator Datatel Position ID SASE5CACTROP1A Annual Hours 2080 Hours Placement Range $10.50 - $13.60 Position Type Regular Job Category Non-Exempt General Description The Call Center Operator is responsible for delivering high standards of service to students, faculty, staff, and community members by making the most effective and efficient use of call-center staff and technology resources. Reports To Coordinator of Campus Police Communications What position(s) reports to this position? NONE Job Duties (Position Specific) (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Job Duties (Duties Assignment Statement) Accept incoming phone calls to OCCC primary connection and expeditiously connect to appropriate resource within college. Correctly discern appropriate resources within OCCC to connect utilizing communication and analysis of callers need. Makes appropriate connections based on training and orientation received pertaining to campus geography, key staff members, college departments, website navigation, activities and schedules for all campus locations. Provide preliminary information to callers and visitors to campus as necessary. Perform secondary assignments related to data entry, logging and information exchange. Greet patrons visiting Campus Police Department when necessary, providing instructions or directions in person. Assists with Lost and Found Property Management as needed. Assists dispatch with issuing/receiving keys as needed. Issues and retires parking permits for college faculty and staff. Enter data into computer aided reporting system. May perform other duties as assigned. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures Contribute to a safe educational & working environment. Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others. Complete quarterly health and safety training pursuant to OCCC s established safety and health procedures and practices. Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur. Minimum Education/Experience High School diploma or GED Required Knowledge, Skills & Abilities Ability to operate telephone. Ability to work flexible and weekend schedule. Ability to communicate in a clear and concise manner. Ability to obtain, note and transfer details to appropriate personnel. Ability to effectively prepare, organize, file and retrieve written forms, logs and report documents. Ability to operate office business equipment (i.e. scanners FAX and Copiers). Ability to respond effectively and calmly with difficult or irate callers. Ability to remain calm. Ability to use computer keyboard and mouse. Ability to utilize moderately complex computer software programs. Physical Demands/Working Conditions 1. GENERAL PHYSICAL REQUIREMENTS: Light work: The person in this position may occasionally exert up to 20 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.. 2. PHYSICAL ACTIVITIES: This position requires the person to frequently communicate with and listen to students, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations. This position requires the person to frequently operate a computer and other equipment to perform the essential functions of the position. This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists. This position requires the person to frequently position self to access materials that may be above head or at ground level. This position requires the person to use upper and lower body to exert force up to 20 pounds to grasp or lift materials or equipment. This position requires the person to frequently position self to work assist Police Department staff, customers, and work with equipment. This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. 3. VISUAL ACUITY: This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations. 4. WORKING CONDITIONS This position performs the essential functions in an indoor, Campus Police Department office setting. This position requires the person to occasionally be exposed to infectious diseases. This position requires the person to occasionally function around prisoners, mental patients, uncooperative, agitated and hostile individuals. Preferred Qualifications Successful completion of some college credit hours. College campus experience. Experience in a call center. Prior customer service training or experience. Experience with moderately complex computer programs. Experience with organizing, filing and retrieving documents from files. Required Training Work Hours Position is staffed utilizing offset 8 hour shifts: **************-************** Successful applicant can be assigned to either shift to best meet the needs of the campus police department. Successful applicant must work weekends, holidays, and overtime as needed. Department Campus Police Department Job Open Date 06/05/2019 Job Close Date Open Until Filled Yes HR Contact Idalia Botello Special Instructions to Applicants Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, and resume. Applicants who do not attach the required documents will not be considered for the position. For application assistance, please contact Human Resources at **************, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Keywords: Oklahoma City Community College, Oklahoma City , Call Center Operator, Other , Oklahoma City, Oklahoma

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