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Call Center Senior Representative

Company: NTT Data Inc
Location: Oklahoma City
Posted on: April 18, 2019

Job Description:

Req ID: 47828



At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.



NTT DATA Services currently seeks a Call Center Senior Representative to join our team in 10401, W Reno Ave,Oklahoma City, Oklahoma (US-OK), United States (US).





KEY RESPONSIBILITIES

* Process Credentialing Application forms received from medical providers by capturing the relevant data into Credentialing software/databases as recommended.

* Conduct provider outreach to collect missing information from medical providers

* Follow-up with Medical providers, educational institutions, medical boards and other primary sources to verify provider information

* Conduct online back ground verification of provider information by accessing various portals that are relevant for credentialing verification

* Participate in Quality Audits of peer member transactions/outputs

Basic Qualifications:

* Ability to work regularly scheduled shifts from Monday-Friday 8:00pm to 5:00am IST.

* Undergraduate degree or equivalent that required 3+ years of formal studies of the English language.

* 1+ years of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

* 1+ years of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

* 1+ year(s) of healthcare industry experience in a Provider (hospital/doctor's office) or Insurance company that required knowledge of contracting, credentialing or medical claims

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.



About NTT DATA Services



NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.



NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.



NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Keywords: NTT Data Inc, Oklahoma City , Call Center Senior Representative, Other , Oklahoma City, Oklahoma

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