Bleeding Disorder Patient Liaison
Company: Optum
Location: Yukon
Posted on: April 25, 2024
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
Coordinates the services between OptumRx and patients through
various recruitment and retention activities. Includes identifying
and engaging with consumers through a variety of sources
(educational offerings, marketing events, and networking) to
achieve sales objectives.
If you reside in Louisiana, Arkansas, or Oklahoma, you will enjoy
the flexibility to telecommute as you take on some tough
challenges.
Primary Responsibilities:
- Develop and help maintain consumer relationships by following
up with regular proactive contact
- Participates in local and regional non-profit events and
support groups to educate and recruit potential patients
- Ensures appropriate distribution of consumer/patient
educational materials. (Welcome packets, brochures, etc.)
- Provides telephonic, electronic, and/or face-to-face support
consumer/patient educational services, which may require
travel
- According to established standards, interfaces with patients
and appropriate team members to assess satisfaction and promote
positive patient experiences (related to operations, reimbursement,
and nursing)
- Participates as necessary in care conferences and meetings,
which may require travel. (Staff conference calls, webinars,
regional meetings, etc.)
- Assists in the development of educational materials as
assigned
- Keeps current regarding community health issues and
regulation
- Completes required training and reports (expense, sales,
timesheets, etc.) within the requested timeframe
- Be available to travel as job requires, such as: for initial
training, team meetings, in person patient visits, community and
corporate meetings as indicated by manager/team
- Develop business from prospecting new consumers, following up
on marketing leads, as well as expanding business from the
company's existing client base
- Works with Regional Sales Directors to develop an action plan
focused on product education of potential and active patients
- Participates on weekly pipeline calls and activities
- Uncover new business opportunities within client base
- Develop and help maintain consumer relationships by following
up with regular proactive contact
- Provide smooth transition of consumers to the sales support
staff through effective internal communications and proper
documentation
- Conduct online marketing research on the new consumer and/or
professional business leads
- Use database CRM to provide details as activities which may
lead to documented opportunity that is transitioned to sale
- Coordinate meetings with patients and appropriate sales team
members
- Explain therapy and/or disorder program features or services in
detail
- According to established standards, interfaces with patients to
assess satisfaction and promote positive patient experiences
Physical Demands:
- While performing the duties of this job, the employee is
regularly required to talk or hear.
- The employee is frequently required to walk; sit and use hands.
The employee is required to stand for several hours at a time such
as at foundation events.
- While performing the duties of this job, the employee is
required to abide by information security policies, employee
handbook and security and privacy regulatory requirements. Each
employee is responsible for the secure and appropriate handling of
OptumRx information, information received by customers, other
companies and/or external parties A successful candidate will also
have:
- Ability to work independently
- Ability to prioritize tasks, deescalate internal and external
stakeholders in times of stress, and respond professionally
- Comfortable with change and able to manage and respond to
details, while maintaining organizational and community
priorities
- Ability to achieve sales metrics and target market growth
- Ability to work well with various personalities and within a
team
- Flexible communication style
- High degree of motivation
- Active listening skills
- Knowledge of/experience with the community and resources in
which you are servicing To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed are representative of the
knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 2+ years of B2C or B2B experience with relationship selling
and/or marketing skills
- 2+ years of experience with reading, analyzing, and
interpreting general business periodicals, professional journals,
and technical procedures.
- 2+ years of experience with presenting information in meetings
or at events and to respond to questions from groups of managers,
clients, customers, and the general public consistent with Optum
policies
- 1+ years of experience in social media selling, networking,
advertising, customer service or advocacy
- Intermediate level of proficiency with Microsoft Office
products including Word, Excel, and Outlook
- Currently resides within the states of Louisiana, Oklahoma, or
Arkansas
- Ability to travel up to 25% of the time (travel may include
weekends/nights) Preferred Qualifications:
- Bilingual skills are beneficial this position
- Previous Salesforce experience
- Knowledge of disease states or disorders necessitating therapy
(medication, product or Optum program) All Telecommuters will be
required to adhere to UnitedHealth Group's Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: Optum, Oklahoma City , Bleeding Disorder Patient Liaison, Other , Yukon, Oklahoma
Didn't find what you're looking for? Search again!
Loading more jobs...