Patient Care Representative (Overnight) - Oklahoma City, OK
Company: UnitedHealth Group
Location: Oklahoma City
Posted on: September 14, 2023
Job Description:
$3,000 Sign On Bonus For External CandidatesOptum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together.
Responsible for providing patient-oriented service in a clinical or
front office setting; performs a variety of clerical and
administrative duties related to the delivery of patient care,
including greeting and checking in patients, answering phones,
collecting patient co-pays and insurance payments, processing
paperwork, and performing other front office duties as required in
a fast-paced, customer-oriented clinical environmentThis position
is full-time (40 hours/week) Sunday - Thursday. Employees are
required to have flexibility to work any of our 8-hour shift
schedules during our normal business hours of 10:45pm - 7:15am. It
may be necessary, given the business need, to work occasional
overtime. Our office is located at--St. Anthony Hospital-1000 N Lee
Ave, Oklahoma City, OK 73102.Primary Responsibilities:
- Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient
data in real - time ensuring accuracy and completeness of
information
- Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
- Verifies insurance coverage, benefits and creates price
estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts
conversations with patients on their out-of-pocket financial
obligations
- Identifies outstanding balances from patient's previous visits
and attempts to collect any amount due
- Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to
routine and sensitive topics always in a compassionate and
respectful manner
- Generates, reviews and analyzes patient data reports and
follows up on issues and inconsistencies as necessary
- Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to:
Outpatient, Main Admitting, OP Registration, ED Registration,
Maternity, and Rehabilitation units.You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher) or equivalent
experience
- 1+ years of Customer Service experience such as hospital,
office setting, customer service setting, or phone support
- 1+ year of computer experience
- Ability to work Sunday - Thursday 10:45pm- 7:15 am
- Ability to complete a 4-day training. 2 days of online training
and 2 days of onsite training.Preferred Qualifications:
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department,
Physician office or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial
verification
- Ability to perform basic mathematics for financial
payments
- Experience in requesting and processing financial
payments**PLEASE NOTE** The sign on bonus is only available to
external candidates. Candidates who are currently working for a
UnitedHealth Group, UnitedHealthcare or related entity in a full
time, part time, or per diem basis ("Internal Candidates") are not
eligible to receive a sign on bonus.At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone-of every race,
gender, sexuality, age, location and income-deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity/Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.#RPO
#RED
Keywords: UnitedHealth Group, Oklahoma City , Patient Care Representative (Overnight) - Oklahoma City, OK, Other , Oklahoma City, Oklahoma
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