Part-time SSM Patient Access Representative - Oklahoma City, OK
Company: UnitedHealth Group
Location: Oklahoma City
Posted on: September 11, 2023
Job Description:
$3,000 Sign On Bonus For External Candidates Optum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together. Responsible
for providing patient-oriented service in a clinical or front
office setting; performs a variety of clerical and administrative
duties related to the delivery of patient care, including greeting
and checking in patients, answering phones, collecting patient
co-pays and insurance payments, processing paperwork, and
performing other front office duties as required in a fast-paced,
customer-oriented clinical environment. This position is part-time
Saturday-Sunday. Employees are required to have flexibility to work
during 6:45am - 3:15pm. It may be necessary, given the business
need, to work occasional overtime. Our office is located at Health
plex East, 3400 S. Douglas Blvd, Oklahoma City, OK, 73150 . We
offer weeks of paid training. The hours during training will be
8:30am to 5:00pm, Tuesday - Friday. Primary Responsibilities:
- Communicates directly with patients and/or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility/benefits
- Utilizes computer systems to enter access or verify patient
data in real - time ensuring accuracy and completeness of
information
- Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
- Verifies insurance coverage, benefits and creates price
estimates, reverifications as needed.
- Collects patient co-pays as appropriate and conducts
conversations with patients on their out-of-pocket financial
obligations
- Identifies outstanding balances from patient's previous visits
and attempts to collect any amount due
- Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to
routine and sensitive topics always in a compassionate and
respectful manner
- Generates, reviews and analyzes patient data reports and
follows up on issues and inconsistencies as necessary.
- Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units. You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher) OR equivalent
experience
- 1+ years of Customer Service experience such as hospital,
office setting, customer service setting, or phone support
- Ability to work Part-time Day's Saturday and Sunday
6:45am-3:15pm
- Ability to train Tuesday- Friday, you will have the option to
do this from home via Microsoft team - 8:30am- 5:00pm then on the
job training. Preferred Qualifications:
- Experience with Microsoft Office products
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Ability to perform basic mathematics for financial
payments
- Experience in requesting and processing financial payments
- Experience in insurance reimbursement and financial
verification
- Experience in a Hospital Patient Registration Department,
Physician office or any medical setting Soft Skills:
- Strong interpersonal, communication and customer service skills
Physical and Work Environment:
- Standing for long periods of time (10 to 12 hours) while using
a Workstation on wheels and phone/headset. .PLEASE NOTE* The sign
on bonus is only available to external candidates. Candidates who
are currently working for a UnitedHealth Group, UnitedHealthcare or
related entity in a full time, part time, or per diem basis
("Internal Candidates") are not eligible to receive a sign on
bonus. At UnitedHealth Group, our mission is to help people live
healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location, and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups, and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment .
Keywords: UnitedHealth Group, Oklahoma City , Part-time SSM Patient Access Representative - Oklahoma City, OK, Other , Oklahoma City, Oklahoma
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