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Company: HYATT Hotels
Location: Oklahoma City
Posted on: March 17, 2023

Job Description:

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference.

Hyatt employees enjoy the following benefits: Health and Welfare Programs, Hyatt Retirement Savings Plan, Educational Assistance, Employee Stock Purchase Program, 12 free room nights for full time associates after 90 days of service and Wellness Reimbursement Program. All employees enjoy Hyatt's passion for community involvement.

The Hyatt Shared Service Center provides accounting and customer support for over 150 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. As a Hyatt Shared Service Center (HSSC) Employee, you are entering a fascinating world of excellence and excitement that makes the Shared Service business unique. The purpose of this role is to be the initial contact off all visitors to the HSSC, while maintaining a positive and welcoming attitude. This is an onsite role with no work from home option.

Essential Functions:

* Screen and direct all incoming calls via Zoom, Teams, etc.
* Greet guests in a professional, friendly, hospitable manner
* Maintain accurate logs of all incoming packages from USPS, Fedex, UPS, etc.
* Draft e-mail and use Team correspondence for distribution to HSSC associates and/or groups
* Assist facilities as needed with duties such as making coffee, tea, maintaining the break room, etc.
* Assist HSSC Leadership with colleague events and meetings, including but not limited to ordering food, setting up rooms, sending invites
* Assist HSSC Leadership with expense reports
* Perform other duties for various departments as assigned (not limited to but examples AP checks, Mail, Folio's with Customer Service Dept., etc.)
* Maintain confidentiality at all times

The ideal candidate will also possess the following behavior characteristics:

* Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
* Ability to communicate effectively and respectfully to all customers and colleagues, and HSSC visitors
* Ability to work well with others
* Ability to collaborate with cross-functional teams and across all levels of the organization
* Must be able to work inclusively, but also be able to work independently and without excessive supervision. Ability to train others.
* Ability to maintain a positive attitude in all circumstances

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


* Excellent phone etiquette
* Excellent verbal and written communication skills
* Punctual
* Knowledge of MS Office (Word, Excel, Outlook)
* Ability to multi-task
* Basic math skills

Education and Experience:

* 6 months - 1 year customer service experience
* High School Diploma or GED required

Keywords: HYATT Hotels, Oklahoma City , Receptionist, Other , Oklahoma City, Oklahoma

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