Receptionist
Company: HYATT Hotels
Location: Oklahoma City
Posted on: March 17, 2023
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Job Description:
We are pleased that you are exploring Hyatt Hotels Corporation.
Hyatt is a place where high expectations aren't just met- they're
exceeded. We believe our customers select Hyatt because of our
caring and attentive associates who work hard to provide efficient
service and meaningful experiences. It's a place of outstanding
rewards, where talent opens doors to exciting challenges in the
hospitality industry. At Hyatt, we care for people so they can be
their best. Our commitment to Diversity is best evidenced by our
focus on company-wide diversity initiatives. We continue to be
recognized as one of America's best companies for minorities.
Associates of Hyatt are given the tools from the first day to make
a difference.
Hyatt employees enjoy the following benefits: Health and Welfare
Programs, Hyatt Retirement Savings Plan, Educational Assistance,
Employee Stock Purchase Program, 12 free room nights for full time
associates after 90 days of service and Wellness Reimbursement
Program. All employees enjoy Hyatt's passion for community
involvement.
The Hyatt Shared Service Center provides accounting and customer
support for over 150 Hyatt Hotels in North America and Latin
America. Hyatt associates work in an environment that demands
exceptional performance, yet reaps great rewards- whether it's
career opportunities, job enrichment or a supportive working
environment. If you are ready for this challenge, we are ready for
you!
At Hyatt, we believe our guests select Hyatt because of our caring
and attentive associates who are focused on providing authentic
hospitality and meaningful experiences to each and every guest.
Hyatt is a place where high expectations aren't just met-they're
exceeded. It's a place of outstanding rewards, where talent opens
doors to exciting challenges in the hospitality industry. As a
Hyatt Shared Service Center (HSSC) Employee, you are entering a
fascinating world of excellence and excitement that makes the
Shared Service business unique. The purpose of this role is to be
the initial contact off all visitors to the HSSC, while maintaining
a positive and welcoming attitude. This is an onsite role with no
work from home option.
Essential Functions:
* Screen and direct all incoming calls via Zoom, Teams, etc.
* Greet guests in a professional, friendly, hospitable manner
* Maintain accurate logs of all incoming packages from USPS, Fedex,
UPS, etc.
* Draft e-mail and use Team correspondence for distribution to HSSC
associates and/or groups
* Assist facilities as needed with duties such as making coffee,
tea, maintaining the break room, etc.
* Assist HSSC Leadership with colleague events and meetings,
including but not limited to ordering food, setting up rooms,
sending invites
* Assist HSSC Leadership with expense reports
* Perform other duties for various departments as assigned (not
limited to but examples AP checks, Mail, Folio's with Customer
Service Dept., etc.)
* Maintain confidentiality at all times
The ideal candidate will also possess the following behavior
characteristics:
* Ability to adapt to new demands, reprioritize workload and
address urgent demands quickly
* Ability to communicate effectively and respectfully to all
customers and colleagues, and HSSC visitors
* Ability to work well with others
* Ability to collaborate with cross-functional teams and across all
levels of the organization
* Must be able to work inclusively, but also be able to work
independently and without excessive supervision. Ability to train
others.
* Ability to maintain a positive attitude in all circumstances
Hyatt is an equal employment opportunity and affirmative action
employer. We do not discriminate on the basis of race, color,
gender, gender identity, sexual orientation, marital status,
pregnancy, national origin, ancestry, age, religion, disability,
veteran status, genetic information, citizenship status or any
other group protected by law.
Requirements:
* Excellent phone etiquette
* Excellent verbal and written communication skills
* Punctual
* Knowledge of MS Office (Word, Excel, Outlook)
* Ability to multi-task
* Basic math skills
Education and Experience:
* 6 months - 1 year customer service experience
* High School Diploma or GED required
Keywords: HYATT Hotels, Oklahoma City , Receptionist, Other , Oklahoma City, Oklahoma
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