PSR - Patient Services Representative - Pediatric Specialty Clinic
Company: Oklahoma University Medical Center
Location: Oklahoma City
Posted on: March 16, 2023
Job Description:
Position Title:PSR - Patient Services Representative - Pediatric
Specialty Clinic
Department:HB Children's Specialty Clinic
Job Description:
General Description: Coordinates schedules of patients in an
outpatient clinic and provides clerical assistance toward the
smooth operation of the facility.
Essential Responsibilities:
Scheduling
- Schedules patient appointments, either by telephone or in
person
- Provides information about clinic operations
- Obtains patient demographics on new patients and updates
demographics on established patients.
- Answers telephone calls and distributes to the appropriate
people.
- Prepares and enters healthcare providers schedules into the
computer.
- Coordinates schedules as directed to patient requiring multiple
services. Check In/Check Out
- Greets patients as they come into the clinic for scheduled
appointments.
- Accepts payments and writes receipts.
- Totals encounter forms and inspects the form for completeness
and accuracy.
- Codes procedures and diagnoses.
- Ensures the resident and faculty signatures are on the
encounter form and chart.
- Copies insurance cards and distributes to the appropriate
people.
- Prepares encounter forms and billing packets for patients to be
seen.
- May prepare and type daily deposits.
- Balances and closes cash box daily.
- Prepares ancillary forms for other services (i.e. x-rays,
vascular services, etc.)
- Prints and faxes physician schedules to offices. Filing and
Organization
- Pulls patient charts for appointments or to file lab, x-ray,
hospital information or other information into the chart.
- Copies medical records for patients and other providers or
facilities.
- Files patient charts.
- Prepares inactive patient charts for storage. Maintains log of
charts in storage.
- Secures charts that have been sent to storage that are needed
in the clinic.
- Replaces torn charts with new covers.
- Makes up new patient charts and/or packets of information
- Prepares new patient inserts for charts.
- Requests medical records from other facilities. Referrals and
Authorizations
- Talks to patients about financial accounts.
- Verifies insurance eligibility and primary care physicians for
patients.
- Secures referrals to other providers for HMO patients.
- Secures referrals from PCPs for HMO patients to be seen in the
clinic.
- Collects and verifies proof of income in order to determine
what sliding scale discount is appropriate, if any. Miscellaneous
- Dispenses supplies as needed.
- Notifies appropriate person when supplies are low and need to
be reordered.
- Types notes and letters for physicians as needed.
- Makes immunization cards as needed.
- Logs mail receipts according to University policy.
- Sorts and distributes mail. All Areas
- Communicates with patients of all ages in a professional manner
at all times.
- Communicates with co-workers and employees in a manner which
promotes a highly team oriented approach.
- Enhances professional growth and development through in-service
meetings and education programs.
- Maintains patient confidentiality.
- Performs related work as required General Responsibilities:
- Performs other duties as assigned. Minimum Requirements:
Education: None required.
Experience: 1 or more years of professional work experience
required. 2 or more years of experience in customer service
preferred.
OR equivalent combination of education and experience.
Licensure/Certifications/Registrations Required: None required.
Knowledge, Skills & Abilities:
- Good verbal and written communication skills
- Customer Service skills
- Interpersonal skills - able to work effectively with other
employees, patients and external parties
- Proficient with the use of Microsoft Office tools
Current OU Health Employees - Please click to login. OU Health is
an equal opportunity employer. We offer a comprehensive benefits
package, including PTO, 401(k), medical and dental plans, and many
more. We know that a total benefits and compensation package,
designed to meet your specific needs both inside and outside of the
work environment, create peace of mind for you and your
family.
Keywords: Oklahoma University Medical Center, Oklahoma City , PSR - Patient Services Representative - Pediatric Specialty Clinic, Other , Oklahoma City, Oklahoma
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