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PSR - Patient Services Representative - Pediatric Specialty Clinic

Company: Oklahoma University Medical Center
Location: Oklahoma City
Posted on: March 16, 2023

Job Description:

Position Title:PSR - Patient Services Representative - Pediatric Specialty Clinic

Department:HB Children's Specialty Clinic

Job Description:

General Description: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities:


  • Schedules patient appointments, either by telephone or in person
  • Provides information about clinic operations
  • Obtains patient demographics on new patients and updates demographics on established patients.
  • Answers telephone calls and distributes to the appropriate people.
  • Prepares and enters healthcare providers schedules into the computer.
  • Coordinates schedules as directed to patient requiring multiple services. Check In/Check Out
    • Greets patients as they come into the clinic for scheduled appointments.
    • Accepts payments and writes receipts.
    • Totals encounter forms and inspects the form for completeness and accuracy.
    • Codes procedures and diagnoses.
    • Ensures the resident and faculty signatures are on the encounter form and chart.
    • Copies insurance cards and distributes to the appropriate people.
    • Prepares encounter forms and billing packets for patients to be seen.
    • May prepare and type daily deposits.
    • Balances and closes cash box daily.
    • Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
    • Prints and faxes physician schedules to offices. Filing and Organization
      • Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
      • Copies medical records for patients and other providers or facilities.
      • Files patient charts.
      • Prepares inactive patient charts for storage. Maintains log of charts in storage.
      • Secures charts that have been sent to storage that are needed in the clinic.
      • Replaces torn charts with new covers.
      • Makes up new patient charts and/or packets of information
      • Prepares new patient inserts for charts.
      • Requests medical records from other facilities. Referrals and Authorizations
        • Talks to patients about financial accounts.
        • Verifies insurance eligibility and primary care physicians for patients.
        • Secures referrals to other providers for HMO patients.
        • Secures referrals from PCPs for HMO patients to be seen in the clinic.
        • Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any. Miscellaneous
          • Dispenses supplies as needed.
          • Notifies appropriate person when supplies are low and need to be reordered.
          • Types notes and letters for physicians as needed.
          • Makes immunization cards as needed.
          • Logs mail receipts according to University policy.
          • Sorts and distributes mail. All Areas
            • Communicates with patients of all ages in a professional manner at all times.
            • Communicates with co-workers and employees in a manner which promotes a highly team oriented approach.
            • Enhances professional growth and development through in-service meetings and education programs.
            • Maintains patient confidentiality.
            • Performs related work as required General Responsibilities:
              • Performs other duties as assigned. Minimum Requirements:

                Education: None required.

                Experience: 1 or more years of professional work experience required. 2 or more years of experience in customer service preferred.

                OR equivalent combination of education and experience.

                Licensure/Certifications/Registrations Required: None required.

                Knowledge, Skills & Abilities:
                • Good verbal and written communication skills
                • Customer Service skills
                • Interpersonal skills - able to work effectively with other employees, patients and external parties
                • Proficient with the use of Microsoft Office tools
                  Current OU Health Employees - Please click to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Keywords: Oklahoma University Medical Center, Oklahoma City , PSR - Patient Services Representative - Pediatric Specialty Clinic, Other , Oklahoma City, Oklahoma

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