PSR - Patient Services Representative - Pediatric Specialty Clinic

Company: Oklahoma University Medical Center
Location: Oklahoma City
Posted on: March 16, 2023

Job Description:

Position Title:PSR - Patient Services Representative - Pediatric Specialty Clinic

Department:HB Children's Specialty Clinic

Job Description:

General Description: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities:

Scheduling

• Schedules patient appointments, either by telephone or in person
• Provides information about clinic operations
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Prepares and enters healthcare providers schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services. Check In/Check Out
  • Greets patients as they come into the clinic for scheduled appointments.
  • Accepts payments and writes receipts.
  • Totals encounter forms and inspects the form for completeness and accuracy.
  • Codes procedures and diagnoses.
  • Ensures the resident and faculty signatures are on the encounter form and chart.
  • Copies insurance cards and distributes to the appropriate people.
  • Prepares encounter forms and billing packets for patients to be seen.
  • May prepare and type daily deposits.
  • Balances and closes cash box daily.
  • Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
  • Prints and faxes physician schedules to offices. Filing and Organization
    • Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
    • Copies medical records for patients and other providers or facilities.
    • Files patient charts.
    • Prepares inactive patient charts for storage. Maintains log of charts in storage.
    • Secures charts that have been sent to storage that are needed in the clinic.
    • Replaces torn charts with new covers.
    • Makes up new patient charts and/or packets of information
    • Prepares new patient inserts for charts.
    • Requests medical records from other facilities. Referrals and Authorizations
      • Talks to patients about financial accounts.
      • Verifies insurance eligibility and primary care physicians for patients.
      • Secures referrals to other providers for HMO patients.
      • Secures referrals from PCPs for HMO patients to be seen in the clinic.
      • Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any. Miscellaneous
        • Dispenses supplies as needed.
        • Notifies appropriate person when supplies are low and need to be reordered.
        • Types notes and letters for physicians as needed.
        • Makes immunization cards as needed.
        • Logs mail receipts according to University policy.
        • Sorts and distributes mail. All Areas
          • Communicates with patients of all ages in a professional manner at all times.
          • Communicates with co-workers and employees in a manner which promotes a highly team oriented approach.
          • Enhances professional growth and development through in-service meetings and education programs.
          • Maintains patient confidentiality.
          • Performs related work as required General Responsibilities:
            • Performs other duties as assigned. Minimum Requirements:
              
              Education: None required.
              
              Experience: 1 or more years of professional work experience required. 2 or more years of experience in customer service preferred.
              
              OR equivalent combination of education and experience.
              
              Licensure/Certifications/Registrations Required: None required.
              
              Knowledge, Skills & Abilities:
              • Good verbal and written communication skills
              • Customer Service skills
              • Interpersonal skills - able to work effectively with other employees, patients and external parties
              • Proficient with the use of Microsoft Office tools
                Current OU Health Employees - Please click to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Keywords: Oklahoma University Medical Center, Oklahoma City , PSR - Patient Services Representative - Pediatric Specialty Clinic, Other , Oklahoma City, Oklahoma