WGL Client Services Coordinator

Company: Crawford & Company
Location: Oklahoma City
Posted on: March 16, 2023

Job Description:

Client relations specialists liaise between customers to ensure the timely and successful delivery of our solutions according to customer needs.

• Deliver a positive customer experience through proactive communication, leading potential
  o sensitive conversations and providing timely responses.
• Collaborate and build relationships with your teammates across WeGoLook.
• Assist in handling inbound or outbound calls as needed
• Resolve service issues timely for providers including analysis and resolution, communicating resolution plans to the clients and ensuring follow through on such resolutions to the problem
• Work with internal customer support team and other teams to resolve issues for clients to improve overall service experience and workflows.
• Educates clients on policies and procedures as needed
• Assist with both stateside and international clients ( UK, Canada)
• Ability to process and manage orders via MRS
• Assist with other duties as assigned
  
  • Full Time
  • Must be flexible to work any day
  • High School diploma or GED equivalent
  • Effectively communicate in a professional manner
  • Knowledge of Zendesk platform
  • Ability to build and grow customer relationships, existing and new
  • Ability to multitask and prioritize accordingly
  • Ability to work quickly and accurately on an independent basis giving great attention to detail and displaying the initiative to proactively identify issues or discrepancies
  • Excellent verbal,written, and presentation skills.
  • Enthusiastic, persistent, and confident approach.
    
    Why Crawford? Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. -Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at -www.crawco.com. When you accept a job with Crawford, you become a -part of the One Crawford family. -
    • Our total compensation plans provide each of our employees with far more than just a great salary
    • Pay and incentive plans that recognize performance excellence
    • Benefit programs that empower financial, physical, and mental wellness
    • Training programs that promote continuous learning and career progression while enhancing job performance
    • Sustainability programs -that give back to the communities in which we live and work
    • A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Keywords: Crawford & Company, Oklahoma City , WGL Client Services Coordinator, Other , Oklahoma City, Oklahoma