LNL Support Claims Clerk

Company: Globe Life Family Heritage Division
Location: Oklahoma City
Posted on: January 27, 2023

Job Description:

Are you ready for your next career opportunity?

Globe Life Insurance Company is looking for a LNL Support Claims Clerk to join their team in the LNL Life Claims department for our corporate location in Oklahoma City.
We offer a competitive salary with a great benefits package.

Job Summary
The LNL Support Claims Clerk assists the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by Claim Examiners and Analysts. They also communicate with Customer Service regarding claim status and provide policy information to funeral homes and assignment companies. Key functions of this role vary as business needs dictate, but often include such tasks as e-mail sorting, preparation, and responding, claim indexing, customer contacts, typing correspondences, and check processing tasks. All while maintaining a positive work atmosphere by behaving and communicating in a manner so that you maintain a professional relationship with customers, co-workers, and management.

Primary Duties & Responsibilities:
Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase
Research to identify unmatched mail items and forward to the appropriate department or examiner
Index new claims via RightFax, Outlook, or OnBase
Respond to emails received from Customer Service regarding claim status and questions pertaining to policies and claim records
Support examiners and analysts by creating and sending out letters for requested information
Research and Identify policy information and create verifications with found information for outside companies
Answer telephones and provide basic customer service to outside companies
Accumulate reports with policy status for outside companies
Accumulate reports with policies found regarding state searches
Concurrently access multiple databases, software programs, and/or online tools to perform required job functions
Attend and actively participate in departmental meetings, trainings, and coaching sessions
Maintain high degree of quality control and validation of completed work
Meet or exceed established standards for productivity and quality
Maintain customer privacy and confidentiality in accordance with HIPAA standards
Perform additional duties as assigned by management

Required Skills: Knowledge, Skills, & Abilities:
Strong computer literacy
Excellent typing skills
Proficiency in Microsoft Office, Excel, and other basic computer programs
High technical aptitude with ability to learn new systems quickly
High level of attention to detail and accuracy
Strong organizational and time management skills
Ability to manage multiple priorities while remaining flexible to changing demands
Team player with ability to work independently and make autonomous decisions
Ability to thrive in a fast paced environment in order to meet stringent deadlines
Ability to adapt to process changes
Required Experience: Education & Work Experience Required:
High school diploma or equivalent required
Previous data entry experience a plus
Work experience in a production environment preferred
Work experience in the Insurance Industry a plus

Keywords: Globe Life Family Heritage Division, Oklahoma City , LNL Support Claims Clerk, Other , Oklahoma City, Oklahoma