Dell Technologies Services Associate Consultant
Company: Dell Technologies
Location: Oklahoma City
Posted on: January 27, 2023
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Job Description:
Dell Technologies Services -(DT Services) is an organization
within Dell. -Dell Technologies Services helps customers accelerate
their digital journey and achieve outcomes. Through an ecosystem of
augmented intelligence, passionate experts, automated processes,
and unmatched reach, we deliver end-to-end, modernized services
from home to work, IT datacenters to the cloud. Our services are
strategic to growth drivers for Dell Technologies overall and
continue to experience growth in the sector. Our global team covers
Sales, Portfolio Management, Service Delivery, Supply Chain, Data
Science, Engineering, and more.
What you'll achieve
As a Senior Analyst on the Education Services Business Operations
team, you will have responsibility for analyzing and defining
business needs and assist in developing appropriate solutions. You
will work to understand the data and leverage that data to find
ways to use to maximize opportunities and improve business
processes. You will define the solutions to support business
requirements and understand and communicate the business
implications of solutions.
You will:
Responsible for receiving or/and making calls and responding to
internal and external customer concerns/requests
Displays ability to perform independently and confidently
Work is evaluated upon completion to ensure SLAs have been met
Increases knowledge of company products/services to aide in
customer queries
Provides solutions to issues and problems, responds to customer
issues and uses judgment to escalate issues when necessary
Able to leverage policies and procedures to service accounts and
provide excellent support to customers
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the
table. Here's what we are looking for with this role:
Essential Requirements
Ability to drive accurate and timely decisions
Basic organizational skills
Sense of urgency
Basic ability to prioritize projects and/or deliverables
Working knowledge of Microsoft Office products Basic interpersonal
and communication skills
"To qualify, applicants must be legally authorized to work in the
United States, and should not require, now or in the future,
sponsorship for employment visa status".
Desirable Requirements
Basic Experience with Change Management
Facilitation skills within medium sized groups
Understanding of Dell Technology Products and Services
Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a
brighter digital tomorrow. Our company is made up of more than
150,000 people, located in over 180 locations around the world.
We're proud to be a diverse and inclusive team and have an endless
passion for our mission to drive human progress.
What's most important to us is that you are respected, feel like
you can be yourself and have the opportunity to do the best work of
your life -- while still having a life. We offer excellent
benefits, bonus programs, flexible work arrangements, a variety of
career development opportunities, employee resource groups, and
much more.
We started with computers, but we didn't stop there. We are helping
customers move into the future with multi-cloud, AI and machine
learning through the most innovative technology and services
portfolio for -the data era. Join us and become a part of what's
next in technology, starting today.
You can also learn more about us by reading our latest Diversity
and Inclusion Report and our -plan -to make the world a better
place by 2030 here .
Dell is committed to the principle of equal employment opportunity
for all employees and to providing employees with a work
environment free of discrimination and harassment. All employment
decisions at Dell are based on business needs, job requirements and
individual qualifications, without regard to race, color, religion
or belief, national, social or ethnic origin, sex (including
pregnancy), age, physical, mental or sensory disability, HIV
Status, sexual orientation, gender identity and/or expression,
marital, civil union or domestic partnership status, past or
present military service, family medical history or genetic
information, family or parental status, or any other status
protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based
on any of these characteristics. Dell encourages applicants of all
ages. Read the full Employment Opportunity Policy here .
Keywords: Dell Technologies, Oklahoma City , Dell Technologies Services Associate Consultant, Other , Oklahoma City, Oklahoma
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