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Guest Relations Associate

Company: Oklahoma City Thunder
Location: Oklahoma City
Posted on: January 27, 2023

Job Description:

Are you energized by opportunities to interact with people on a large scale and impact their experience? Bring your genuine passion for caring for others and join the Thunder's award-winning Guest Relations team as we strive "to be the most fan-centric organization in professional sports." We are looking for outgoing and personable people to contribute to our team as we improve the guest experience during Oklahoma City Thunder home games! Our Guest Experience Associates ensure our guests are taken care of with the utmost care and attention from arrival to departure. As an associate, you will be responsible for building a friendly and welcoming environment as the first impression for all who visit the arena and play a pivotal role in ensuring all guests have a fun experience while cheering on our Thunder basketball team.

In this role you will:

* Serve as a Thunder game night ambassador delivering best-in-class internal & external customer service to guests and front-line staff, crafting memorable moments
* Responsible for maintaining sanitation and hygiene standards throughout Fan Information Booths and arena, as needed
* Support the Guest Relations department by serving as the contact point for guest needs and issues, answering guest questions, and providing guest recovery
* Direct and escort guests to seat locations, attractions, and amenities within the arena
* Develop a solid understanding of the "CLICK! With Your Guests" training program and recognize other frontline staff demonstrating core values
* Assist with the organization and administration of the Fan Information Booth collateral pieces, promotional materials, fan-related item, etc.
* Assist with halftime statistics, production and distribution
* Maintain good attendance and punctuality
* Other duties as assigned

What you'll bring to the role:

* Minimum age requirement, 18 years
* Outstanding leadership skills and proven ability to be a proactive problem-solver
* Self-motivated with the ability to work independently or in a team while maintaining a positive attitude
* Ability to handle pressure situations in a fan-centric manner
* Strong skills in multi-tasking, organizing and attention to detail
* Polished communication skills and experience working with people from all walks of life
* Retail or customer service experience is preferred
* Bi-lingual in English and Spanish is preferred

Additional information:

Employees will be required to be fully vaccinated for COVID-19. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered. This is a part-time, non-exempt position reporting to the Guest Experience Coordinator. Work schedule will include evenings, weekends and holidays based on the home game schedule and department events. Physical requirements of the job may include shifts up to six hours at a time, occasional lifting to 50 pounds and working in the presence of loud in-arena noise and flashing lights. Primary work location will be Paycom Center located in downtown Oklahoma City.

The Professional Basketball Club, LLC is an Equal Opportunity Employer, considering applicants fairly on the basis of qualifications, experience and business needs. We value diversity and support an inclusive environment for all employees.


Keywords: Oklahoma City Thunder, Oklahoma City , Guest Relations Associate, Other , Oklahoma City, Oklahoma

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