Customer Support Representative, Intuit TurboTax - Remote
Company: Careerbuilder-US
Location: Oklahoma City
Posted on: January 27, 2023
|
|
Job Description:
Why Working Solutions:Looking for your next remote gig?We're
looking for you! Working Solutions seeks courteous, helpful
independent contractors for a one-of-a-kind opportunity to provide
customer support to Intuit TurboTax's customers from the comfort of
home with the ability to create your own schedule. In this role,
you will help customers with tax software product support focusing
on software navigation and locating previous tax returns and
amendments.Working Solutions is a customer experience business
process outsourcing leader providing work-from-home opportunities
to independent contractors across the United States and Canada
since 1996. When you join Working Solutions as an independent
contractor, you will have access to several different contracts
exclusive to Working Solutions contractors. Why join the WooHoo!
Crew? There are many perks to contracting with us!Work from homeNo
hassles of commutingSchedule your own hoursWork when it's
convenient for youGain experience in different industriesHigh pay
ratesAbout our application processAs part of our application
process, you will be prompted to complete an online assessment.
This assessment takes about 30 minutes to complete. If you are
among the qualified candidates, you will receive an invitation via
email to our online portal to complete a background check and a
technology scan - you must visit the online portal to complete the
application process. You can find more information about our hiring
process here.Overview:Independent contractors participating in
Working Solutions' Intuit TurboTax program will provide customer
support via phone, chat, and/or video chat. Customer interactions
focus on software navigation and locating previous tax returns and
amendments. In this role, you will provide an empathetic approach
to customer interactions, leveraging critical thinking and
multi-tasking capabilities and escalating while
necessary.Schedule:This seasonal contract runs through April 18th,
2023Flexible schedule opportunities - you create your own
schedule!Schedule anytime between 7 am 11 pm CT, Monday -
SundayWeekday and weekend optionsCompensation:Earn up to $19 per
productive hour (paid by the minute)*Contractors on this program
who meet or exceed key metrics earn on average the equivalent of
$16-$19/hour during peak times and $15.60-$17.50/hour during
non-peak timesPeak rates apply January - AprilContractors are
guaranteed a minimum of 45 minutes for each available hour*TurboTax
peak time rate is $0.30/talk minute ($0.31/talk minute bilingual),
with additional incentives for achieving key client metrics. The
off-peak TurboTax rate is $0.26/talk minute ($0.27/talk minute
bilingual) plus incentives.Required Skills:Sincere desire to assist
the customerExcellent written and verbal communicationAttention to
detailFriendly tone and professional demeanorSelf-motivated and
resourcefulTech-savvy and avid computer userImportant
Information:Technology & Equipment Requirements:Personal computer
(no tablet)Broadband internet connection, recommended at least 10
MBPSWired internet connection (no wi-fi)Windows 10 or Windows 11
operating systemValid antivirus software installed, running and up
to dateUSB headset with microphoneA webcam will be loaned to each
contractor to be used for the duration of the contract.Must have a
smart phone and be willing to accept texts related to program work.
The contractor's cell phone number will be registered in the system
that send a temporary login token. At each login, the soft-token
will be sent via text to the agent's phone within a few
seconds.*Full PC requirementsWork Environment Requirements:Quiet,
uninterrupted spaceOrganized desk areaProfessional appearance (if
on camera)We are currently unable to work with contractors residing
in California, New York, Pennsylvania, or Washington. Contractors
must also successfully pass a criminal background check.Contractual
Relationship: The relationship between you and Working Solutions is
a contractual relationship. You will remain an independent
contractor for the duration of this program assignment. Working
Solutions will not be responsible for withholding taxes on your
earnings while contracted with Working Solutions. When you receive
your contract, you will be asked to agree to have no claim against
Working Solutions hereunder or otherwise for vacation pay, sick
leave, retirement benefits, Social Security, workers compensation,
health or disability benefits, overtime, unemployment insurance
benefits or employee benefits of any kind.
Keywords: Careerbuilder-US, Oklahoma City , Customer Support Representative, Intuit TurboTax - Remote, Other , Oklahoma City, Oklahoma
Click
here to apply!
|