OK - OKLA1 - Solutions Spec -3rd Party
Company: eTeam Inc.
Location: Oklahoma City
Posted on: January 25, 2023
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Job Description:
Description:RTSLWR: Responsible for driving the retail sales
channel for products and services while ensuring customer
satisfaction and loyalty by handling customer requests, inquiries
and complaints regarding orders, billing and service in a
professional manner. Develops and implements retail sales
strategies for *** and serves as a strategic partner in the overall
operation of the organization. Exceeds growth and profit objectives
by maximizing the retail sales of individual and bundled wireless,
video, voice and data services. 1-Guides customers through the
purchase decision and activation process of product offerings
(cable, data, voice, and wireless). 2-Responsible for meeting
established sales objectives by matching customer needs with the
right products and services. 3-Ensures individual sales targets are
met 4-Executes promotions and campaigns designed to increase brand
equity and achieve sales objectives 5-Builds and maintains
relationships with potential and existing customers 6-Aids
customers in completing purchases and resolving issues 7-Offers
product suggestions to customers to help satisfy their needs/wants
8-Strives to exhibit best-in-class customer service skills
9-Contributes to sales floor up-keep and cleanliness 10-Assists
with sales floor inventory counts and stock replenishment
11-Ensures sales floor remains visually appealing 12-Clearly
explains and illustrates product and service capabilities 13-Offers
product suggestions to customers to help satisfy their needs/wants
14-Continuously expands knowledge of trends in wireless and current
services and products 15-Maximizes sales and profitability by
focusing on key business initiatives, store merchandising,
marketing execution, inventory management, and loss prevention.
16-Operational duties may include paperwork and completion of sales
reports as they relate to store opening and closing. 17-At the
Senior Level, plays a key role in handling customer escalations.
Additional operational duties may include acting as "manager on
duty" and "key holder" when necessary and completion of paperwork
and sales reports as they relate to store opening and closing
activities. 18-Educator (includes accountabilities below): Serves
as the store expert on the latest product features, services, and
accessories. 19-Responsible to sell accessories and add-on features
while supplementing new customer solutions or satisfying existing
customer requests. 20-Provides in-house technical support to
customers within a Solution Store, related to cable, data, voice
and wireless product offerings. 21-Works with customers to solve
technical problems with various products and conduct light triage
work on wireless phones. 22-Provides prompt and friendly
troubleshooting, diagnostic, and upgrade services as appropriate.
23-Additional responsibilities include maintenance of customer
request files, preparation of reports for analysis of trends and
services as required, and warranty processes for products.
24-Concierge: responsible for ensuring customers have a positive
experience in stores by directing customers to the appropriate
service area to meet their needs. Typical Training / Experience -
HS diploma, GED or relevant work experience; Specialized skill
training/certification may be required; 2-5 years of experience in
area of responsibility required Dept/Org Scope & Impact - Fully
functioning support role having greater responsibility to perform
all (or most) most of the standard work within the function;
moderate impact to the department Problem Complexity - Effectively
identifies problems as they occur and takes appropriate steps to
solve them in situations where the problem is not difficult or
complex; Refers complex, unusual problems to supervisor/manager
Autonomy - Under general supervision, exercises some judgment in
accordance with well-defined policies, procedures, techniques; Work
typically involves regular review of output by a senior coworker or
supervisor/manager Knowledge - Demonstrates basic knowledge of a
technical or specialty area; Readily learns and applies new
information/concept in area of practice. Ability to lift and carry
up to 50 pounds.
Additional Information:
Wal-Mart Wal-Mart 1626 2000 W MEMORIAL RD Oklahoma City OK
73134
Keywords: eTeam Inc., Oklahoma City , OK - OKLA1 - Solutions Spec -3rd Party, Other , Oklahoma City, Oklahoma
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