Family Services Specialist I/II

Company: Oklahoma Human Services
Location: El Reno
Posted on: January 23, 2023

Job Description:

Job DescriptionFamily Services Specialist I/IIThis position is located in Canadian CountyTravel is Occasional - Must possess a valid driver's license and maintain required car insurance.Days worked will be Monday through Friday, with varying 8-hour shifts between 7:00 am to 7:00 pm.Annual Salary:

• Level I H14A: $35,059.00/Annually + Full State Benefits
• Level IIH14B: $37,687.39/Annually + Full State BenefitsDHS offers free child care for all employees. This benefit will be in effect until June 30, 2023. For more information contact daycare@okdhs.org or visit the program website at https://www.kith.care/.Minimum Qualifications:Family Services Specialist I
  • Two years of clerical office work in a social work environment.
  • OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.Family Services Specialist II
    • ORa bachelors degree.
    • ORan equivalent combination of education and experience, substituting one additional year of experience in professional social work for each year of the bachelors degree.Job Responsibilities
      • Review and respond to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provide responses to inquiries concerning applications and review filing requirements, due dates, and similar information.
      • Coordinates with other staff or units as needed to clarify policies and procedures determines the status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications.
      • Prepares and disseminates communications relating to social safety net programs including agency or program rules, policies, procedures, or requirements including basic program inquiries.
      • Performs tasks such as the gatekeeper assignment of work to staff and schedule for issuance and pick up of Electronic Benefit Transfer cards
      • Enters and retrieves information into the system; receives and reviews documents including customer verification; proofreads previously entered data and makes routine corrections.
      • Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.
      • Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.
      • Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.
      • Evaluate the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and complete necessary case documentation.
      • Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.
      • Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.
      • Ability to work on a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities.__________If you have questions, please contact DHS.Careers@okdhs.orgOKDHS is a Fair Chance Employer.This is a position in the Oklahoma Civil Service Announcement 22-BB252 83000082/JR8713,83000518/JR10158Powered by JazzHRziTmSyHoepby Jobble

Keywords: Oklahoma Human Services, Oklahoma City , Family Services Specialist I/II, Other , El Reno, Oklahoma