Family Services Specialist I/II
Company: Oklahoma Human Services
Location: El Reno
Posted on: January 23, 2023
Job Description:
Job DescriptionFamily Services Specialist I/IIThis position is
located in Canadian CountyTravel is Occasional - Must possess a
valid driver's license and maintain required car insurance.Days
worked will be Monday through Friday, with varying 8-hour shifts
between 7:00 am to 7:00 pm.Annual Salary:
- Level I H14A: $35,059.00/Annually + Full State Benefits
- Level IIH14B: $37,687.39/Annually + Full State BenefitsDHS
offers free child care for all employees. This benefit will be in
effect until June 30, 2023. For more information contact
daycare@okdhs.org or visit the program website at
https://www.kith.care/.Minimum Qualifications:Family Services
Specialist I
- Two years of clerical office work in a social work
environment.
- OR an equivalent combination of education and experience,
substituting thirty semester hours of college for each year of the
required experience.Family Services Specialist II
- ORa bachelors degree.
- ORan equivalent combination of education and experience,
substituting one additional year of experience in professional
social work for each year of the bachelors degree.Job
Responsibilities
- Review and respond to requests for information and
clarification of laws, policies, and procedures surrounding social
safety net programs; provide responses to inquiries concerning
applications and review filing requirements, due dates, and similar
information.
- Coordinates with other staff or units as needed to clarify
policies and procedures determines the status of individual
applications, reviews and resolves problems; routes requests to
appropriate staff and units for processing; and scans and uploads
customer verifications.
- Prepares and disseminates communications relating to social
safety net programs including agency or program rules, policies,
procedures, or requirements including basic program inquiries.
- Performs tasks such as the gatekeeper assignment of work to
staff and schedule for issuance and pick up of Electronic Benefit
Transfer cards
- Enters and retrieves information into the system; receives and
reviews documents including customer verification; proofreads
previously entered data and makes routine corrections.
- Reviews and processes claims from vendors, contractors, medical
providers, and others for reimbursement or payment under various
state programs.
- Assists customers in securing needed information and documents;
conducts interviews to obtain information from clients; provides
transportation or other assistance to clients as required and
within established program rules and laws.
- Manages a caseload and provides services for individuals and
their families; coaches clients and arranges for needed treatment
or other services.
- Evaluate the needs of individuals and families in an office
setting, via phone, video conference, and/or home visits to obtain
information for processing and completing eligibility
determinations within established rules and guidelines; and
complete necessary case documentation.
- Participates in staff conferences and interdisciplinary team
meetings for the purpose of determining successful pathways for
client success in reaching their individual goals and achieving
self-sufficiency.
- Establish, engage, and grow positive and effective community
partnerships with interested members of the public, service
providers, and vendors in a supportive and teamwork-oriented
professional manner; work effectively with partners to serve shared
customers while maintaining confidentiality.
- Ability to work on a diverse team and directly with people from
diverse backgrounds specifically racial, ethnic, socioeconomic, and
disabilities.__________If you have questions, please contact
DHS.Careers@okdhs.orgOKDHS is a Fair Chance Employer.This is a
position in the Oklahoma Civil Service Announcement 22-BB252
83000082/JR8713,83000518/JR10158Powered by JazzHRziTmSyHoepby
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Keywords: Oklahoma Human Services, Oklahoma City , Family Services Specialist I/II, Other , El Reno, Oklahoma
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