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NA Operations Supervisor

Company: ADT
Location: Oklahoma City
Posted on: September 24, 2022

Job Description:



Company Overview:
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit or follow us on LinkedIn and Facebook .
Position Summary:
This position is responsible for:


  • Coordinating and ensuring completion of all National Account requests and projects that the District receives as the main point of contact for National Accounts.
  • Ensuring clear and constant communication between National Account entities and the District.
  • Holding the teams and employees within the District accountable to the timely and satisfactory completion of all National Account requests and projects.

    Duties And Responsibilities:

    • Working with Operations Managers and holding them accountable for the completion of National Account installation projects, service calls, and inspections within the District.40%
    • Coordinating the completion of National Account survey requests that the District receives. 5%
    • Communicating timely updates to the National Account Operations Center or other "National Account Requester" regarding completion of projects and other requests. 15%
    • Ensuring that the District is performing National Account work in compliance with customer requirements and service level agreements. 5%
    • Facilitating and confirming the completion of all projects/taskers related to National Account work within the District. 30%
    • Updating the General Manager, as required, on positive outcomes, areas of concern, and other National Account reporting. 5%

      Qualifications - External

      Work Environment:


      • Must be able to work extended hours to support timelines.


      • Participation in conference calls, office meetings and, "on site" customer meetings.


      • Combination of office and field work as well as customer visits, upon request.


        Minimum Qualifications (Education, Skills & Experience):

        • High School Diploma
        • Three years of Operations Management experience in the Security industry.
        • Bachelor's Degree is preferred but not required.
        • Must have a proven track record of successfully collaborating with and influencing employees, who are not direct reports, to complete projects.
        • Must be able to multi-task and react quickly, with sound judgment, in unexpected situations.
        • Must have excellent communication skills.
        • Must be proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
        • Must have a driver's license with an acceptable driving record.
        • Must be able to clear a drug screening.

          Certification/Licensing:

          • None specifically required

            Physical Requirements:

            • While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or
            • balance, stoop, kneel, crouch, or crawl, and talk or hear.
            • The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to approximately twenty-five (25) pounds.
            • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
            • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


              ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.

Keywords: ADT, Oklahoma City , NA Operations Supervisor, Other , Oklahoma City, Oklahoma

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