Client Service Associate

Company: Scott Conner Human Capital Solutions
Location: Oklahoma City
Posted on: August 7, 2022

Job Description:

We are looking for a friendly and hard-working Entry Level Client Service Associate to join our growing team. You will be responsible for answering all customer questions and complaints, and transferring potential leads to our sales team. As a Client Service Associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.Duties and ResponsibilitiesIdentify customer questions, concerns, and overall needsProvide accurate answers and solutions to customer queriesAddress customer complaints in a compassionate and patient mannerRedirect customers to appropriate teams and/or departments as neededHelp sales team generate leads, identify potential leads and forward to sales repsDevelop professional relationships with ongoing customers through excellent customer serviceCollaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfactionMeet or exceed call quotas and sales assist quotas, both personally and as a team unitFollow company communication procedures, policies, and guidelines at all timesPerform each duty above with our customers' satisfaction as the number one priorityRequirements and QualificationsHigh school diploma or equivalent requiredCustomer service experience is a plusFamiliarity with CRM systems is preferredExcellent interpersonal communication skills, both verbal and writtenAbility to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)Motivated, energetic, driven work ethicTime management skillsAbility to multitaskOrganizedOutgoing, friendly, compassionate personality

Keywords: Scott Conner Human Capital Solutions, Oklahoma City , Client Service Associate, Other , Oklahoma City, Oklahoma