Merchant Services Retention I
Company: BancFirst Corporation
Location: Oklahoma City
Posted on: August 6, 2022
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Job Description:
Merchant Services Retention Specialist
Oklahoma City, OK
POSITION SUMMARY
The Merchant Services Retention Specialist is responsible for
servicing new and existing merchant customers. Communications
skills are critical as the job supports customers through inbound
and outbound calling activities. Successful candidates are well
organized, effective communicators with strong interpersonal and
negotiation skills. Merchant services utilizes many different
technologies, an aptitude for the current technologies is a must.
Work duties are performed from 8:00 AM to 5:00 PM, Monday - Friday
at the Support Center in Oklahoma City.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
Conduct outbound calls to:
Welcome new customers and cover key support functions available to
them
Notify customers about potential processing issues
Inquire of customer's satisfaction with existing services and
identify any additional needs
Receive inbound calls to:
Support the Banks in servicing their customers
Answer questions and address processing issues from customers
Assist in developing and presenting proposals to current and
prospective customers
Participate with retention team to meet or exceed defined retention
and revenue goals
Participate with retention team to meet or exceed customer service
standards
Record detailed notes in retention pipeline to document
activities
Maintain awareness of all new developments in products and services
as well as policy, technology and sales initiatives to support
merchant customers
Follow all policies and procedures as provided by the bank
Assist with other job related duties and special projects as
requested
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
REQUIREMENTS
Ability to work as a part of a cross-functional team in a fast
paced environment
Excellent interpersonal, leadership, organizational, and
communication skills
Assertive, yet consultative customer friendly communications
skills
Proficient in Microsoft Office and knowledge of, or the ability to
quickly learn, banking software applications
Exceptional work ethic
Ability to communicate with all levels in an organization
PREFERRED SKILLS AND QUALIFICATIONS
Bilingual (Spanish) a plus
PHYSICAL REQUIREMENTS
Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle
or feel, reach with hands and arms, and talk, see or hear
Intermittently standing, stooping, bending at the waist, walking,
kneeling or crouching
Ability to sit and/or stand for long periods of time during the
workday
Long periods of typing and repetitive motion
Ability to lift and/or move and carry 5 pounds
LOCATION
BancFirst Tower
Downtown Oklahoma City
100 N. Broadway Ave.
Oklahoma City, OK 73102
HOURS
Full Time
8:00 a.m. to 5:00 p.m. M-F
Hometown service, statewide strength. BancFirst is committed to
investing in the future of Oklahoma communities. BancFirst is an
$11 billion bank offering personal and commercial products, trust,
insurance, and investment services in sixty Oklahoma communities.
Employees enjoy excellent benefits and a learning environment that
allows them to continuously improve their skills to deliver highly
personalized service to customers.
EOE/Minority/Female/Disability/Veteran/LGBTQ
Diversity---Our differences enhance business performance.
Keywords: BancFirst Corporation, Oklahoma City , Merchant Services Retention I, Other , Oklahoma City, Oklahoma
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