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Merchant Services Retention I

Company: BancFirst Corporation
Location: Oklahoma City
Posted on: August 6, 2022

Job Description:

Merchant Services Retention Specialist

Oklahoma City, OK


The Merchant Services Retention Specialist is responsible for servicing new and existing merchant customers. Communications skills are critical as the job supports customers through inbound and outbound calling activities. Successful candidates are well organized, effective communicators with strong interpersonal and negotiation skills. Merchant services utilizes many different technologies, an aptitude for the current technologies is a must. Work duties are performed from 8:00 AM to 5:00 PM, Monday - Friday at the Support Center in Oklahoma City.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conduct outbound calls to:

Welcome new customers and cover key support functions available to them
Notify customers about potential processing issues
Inquire of customer's satisfaction with existing services and identify any additional needs

Receive inbound calls to:

Support the Banks in servicing their customers
Answer questions and address processing issues from customers

Assist in developing and presenting proposals to current and prospective customers

Participate with retention team to meet or exceed defined retention and revenue goals

Participate with retention team to meet or exceed customer service standards

Record detailed notes in retention pipeline to document activities

Maintain awareness of all new developments in products and services as well as policy, technology and sales initiatives to support merchant customers

Follow all policies and procedures as provided by the bank

Assist with other job related duties and special projects as requested

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Ability to work as a part of a cross-functional team in a fast paced environment

Excellent interpersonal, leadership, organizational, and communication skills

Assertive, yet consultative customer friendly communications skills

Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications

Exceptional work ethic

Ability to communicate with all levels in an organization


Bilingual (Spanish) a plus


Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry 5 pounds


BancFirst Tower

Downtown Oklahoma City

100 N. Broadway Ave.

Oklahoma City, OK 73102


Full Time

8:00 a.m. to 5:00 p.m. M-F

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is an $11 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

Diversity---Our differences enhance business performance.

Keywords: BancFirst Corporation, Oklahoma City , Merchant Services Retention I, Other , Oklahoma City, Oklahoma

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