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Operations Coordinator

Company: PlayAGS
Location: Oklahoma City
Posted on: August 5, 2022

Job Description:

Job Description

Job Overview

Operations Coordinators handle a variety of tasks that ensure the smooth daily operations of our business. Coordinate and expedite the flow of work and materials within or between departments to keep orders on schedule.


* Monitor, control and manage business operations to meet customer expectations and company goals
* Ensure compliance with company standards and procedures
* Create and manage Production Orders in the Order Management System
* Validate configurator outputs for release to production
* Allocate serialized assets to Production and Sales Orders
* Arrange transportation of product based on customer/service/jurisdictional requirements
* Create required bills of lading, commercial invoices and packing lists as needed
* Gather and verify all information necessary to generate Compliance notifications is included in the Sales Order
* Verify shipping notifications and packing slips from Compliance match the product shipping/to be received
* Work with the Operations and Field Service teams to manage work orders for all AGS' products
* Plans, coordinates and manages both scheduled work orders and unscheduled field support, as well as software and hardware upgrades
* Communicates regularly with Field Service Supervisors / Managers to identify labor needs for each work order, license and skills required of the technicians
* Contacts customers via phone and/or email to establish work order times and delivery needs.
* Sets expectations with the customer of the work order start times, technician names and estimated time to complete the project
* Address customer inquiries, resolve issues and proactively obtain customer feedback
* Works with Service and Purchasing to align additional resources such as third-party vendor installations and product deliveries
* Update job knowledge by participating in educational opportunities
* Maintains positive and healthy relationships with various teams to ensure customer service effectiveness
* Liaise between Sales, Service, IAA, TAC and Ops management to ensure smooth operations delivery and install
* Work with Purchasing to coordinate outside processing activities (i.e. Lamination, signs)
* Work closely with Service, Sales, Production, and Compliance to ensure all requirements are met for each order
* Track order progress and communicate status to other departments in the organization
* Identify any roadblocks for order completion and work with all departments to overcome these
* Maintain inventory of used assets in warehouse and serial tags
* Compile reports regarding active orders, used assets in warehouse, assets in the field
* Other duties as assigned


* High School or GED required
* Associate's Degree or equivalent work experience
* 2 to 3 years of experience preferred
* General knowledge of ERP and/or CRM systems
* Experience with coordinating operational activities
* Strong customer service skills: friendly, approachable, and motivated with a strong work ethic and high degree of integrity
* Experience with Microsoft Office Suite Programs

Note: All offers are contingent upon successful completion of a background check.

* Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer

Keywords: PlayAGS, Oklahoma City , Operations Coordinator, Other , Oklahoma City, Oklahoma

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