Customer Support Specialist
Company: GRAND LAKE MENTAL HEALTH CENTER INC
Location: Oklahoma City
Posted on: June 25, 2022
Osage - Pawhuska - Pawhuska, OK
KNOWLEDGE, SKILLS AND ABILITIES:
An expectation of core competencies in relation to individuals with
Excellent communication skills including active listening,
including the ability to communicate effectively in person, in
writing and over the phone.
Knowledge of, or ability to learn area of customer service
Service-oriented and able to resolve customer needs quickly.
Proficient computer skills and ability to learn how to use
applicable software quickly.
Displays the ability to work in a collaborative and team-oriented
Exhibits self-motivation, the ability to multitask and pay close
attention to details.
JOB DUTIES AND RESPONSIBILITIES:
Responsible and immediately supervised by the Operational
This position is responsible and held accountable for the following
Responsible for ensuring a positive client and guest experience for
each individual who enters our facility.
Maintain general knowledge of daily business operations, able to
perform all client facing duties, to include assisting clients with
medication pickup, scheduling appointments, collecting and
processing ECHO financials and appropriate insurance documents,
Assist with facility opening and closing duties.
Obtains DMH Member ID and DMH eligibility for individual as
Responsible for creating and editing client charts or episodes in
EHR, as applicable.
Initiating Client Data Core (CDC), as applicable.
Documenting client communication in EHR, as appropriate.
Assist client with connection to clinician via iPad and providing a
confidential setting for services.
Assisting with connection to Crisis for walk-ins and call-ins, as
Scanning all required documents appropriately into EHR.
Assists with finding clinical staff to complete screenings or
crisis walk ins.
Collect and process deductible and co-payments from individuals
Assist with processing incoming and outgoing mail and faxes.
Responsible for maintaining medication inventory and ensuring
compliance with medication protocol.
Processes proof of insurance information for DMH consumers.
Complete Patient Assistance Program applications and send to the
pharmacy in a timely manner.
Forwards medical records request in a timely manner to Medical
Records Office, ensuring ROIs are completed entirely and
Understands and promotes our Certified Community Behavioral Health
Clinic (CCBHC) concept by providing or supporting community-based
mental and substance use disorder services; advancing integration
of behavioral health with physical health care; assimilating and
utilizing evidence-based practices on a more consistent basis; and
promoting improved access to high quality care.
Performs other reasonably related duties as assigned by the
immediate supervisor or other management as requested.
Participates in staff meetings as needed.
Must be willing and able to perform all job-related travel normally
associated with this position.
Regular and predictable attendance is an essential job
Must meet "satisfactory" expectations at any scheduled job
Quality of work will be evaluated through training, skill, or
special purpose. Must be competent and adequate.
Must perform the specific job duties as listed above to meet
In addition, must possess skill in working cooperatively and
effectively with clients, staff, management and other professional
groups; in exercising mature judgment in dealing with people; in
presenting ideas clearly and accurately; in reading and
comprehending the English language; and in communicating
effectively, both orally and in writing.
Employees assigned to positions in this class are placed under
supervision where the work assignments are well detailed and well
prescribed by the supervisor. The Department Head for this position
is the Chief Administrative Officer. This position is immediately
supervised by the Operational Director or designee.
EDUCATION AND EXPERIENCE:
Requires a High School Diploma or equivalent and at least two (2)
years experience in a previous receptionist/clerical position. Must
be able to perform in data entry and possess knowledge of Windows
and Microsoft Applications. Must have experience in multi-tasking,
prioritizing and possess the ability to work independently.
Keywords: GRAND LAKE MENTAL HEALTH CENTER INC, Oklahoma City , Customer Support Specialist, Other , Oklahoma City, Oklahoma
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