Patient Services Specialist
Company: GenesisCare, USA
Location: Oklahoma City
Posted on: May 16, 2022
Job Description:
Job Description Patient Services Specialist Role Summary:As the
Patient Services Specialist, you are responsible for providing
administrative and general support to staff, patients and
Physicians to ensure that a high quality, professional and
efficient administration service is consistently provided to
patients. This role is a crucial link between our patient's and
clinical teams. Reporting lines:The Patient Services Specialist
will report directly to the Center Lead, Senior Patient Services
Specialist or Office/ Practice Administrator. The Patient Services
Specialist will not have any direct reports. Reporting lines and
direct reports may change from time to time in line with the
requirements of the role. Your key responsibilities: As Patient
Services Specialist, you will ensure a high level of patient
service is provided including anticipating needs, maintaining
patient service expectations, and reacting to feedback. You are
expected to maintain a professional service which meets patient
needs. Customer Service
- Monitoring and reacting to patient feedback
- Monitoring the flow of patients and directing as
appropriate
- Answering and attending to all telephone calls in a timely
manner
- Responding to queries in accordance with the privacy
policy
- Having a breadth of service knowledge to respond to patient
queries
- Providing support to Physicians and other internal customers,
as required
- Assist with patient questions regarding billing and insurance
payments
- Maintenance and improvement of the patients' waiting room
- Maintaining the look and feel of both patient and
employee-facing spaces, restocking supplies, and organization
- Dealing with people traffic, by directing vendors and visitors
as they come and ensuring compliance to sign in protocols
Maintaining the Integrity of Patient Records
- Scheduling Physician appointments with regard to availability &
appropriate timeframes
- Undertaking all actions to support a Physicians clinic visit,
including ensuring the completeness of patient records prior to and
subsequent to the visit
- Admitting and discharging patients, prior to and following,
consultation, evaluation and follow-up appointments
- Registering new patients in a timely manner and ensuring the
accuracy of personal and billing details
- Ensuring all documentation and correspondence required for the
consultations appointment is registered
- Creating referring doctor records as required
- Following up on referrals
- Document management You are required to work co-operatively
within a multidisciplinary team and assist other team members to
achieve team objectives and work outcomes.
- Adhere to the policies and procedures as documented in the work
instruction manual and as directed
- Contribute to team development through contributing in team
huddles, participating in team problem solving, supporting Center
Leads and Physicians with ad hoc tasks, etc.
- General administrative and patient support duties, e.g.
document management, report generation Your key working
relationships:As the Patient Services Specialist, you need to
develop strong relationships with the following internal parties:
- Patients
- Physicians both internal and external
- Patient Services teams
- Financial Counsellors
- Center Lead
- Regional Lead
- Quality
- External vendors Experience & Qualifications
- High School Diploma or equivalent
- Demonstrated ability in an administrative role within a busy,
customer focussed environment, medical preferred.
- Handle and resolve urgent matters and time critical medical
appointments
- Strong organization and communication skills, with the ability
to liaise with both internal and external stakeholders.
- Proven experience to work effectively both independently and in
a team environment.
- Knowledge of patient billing systems and related funding
mechanisms.
- Ability to use clinical administration systems, as well as
Microsoft Office software
- Collaborative approach in working with the wider administration
team and other internal customers, in line with the organization
values.
- Flexible approach to work
- Travel as required to other centersMinimum Physical
Capabilities:In order to be able to perform normal duties in the
Patient Services Specialist role, the worker must be able to
perform all of the following physical capabilities:
- Lifting up to 11 lbs occasionally floor to waist height,
- Frequent forward reaching, fine motor control (hand and
arm)
- Sitting for up to 30mins at a time
- Occasional standing and walking
- Occasional bending and squatting
- Rare pushing and pulling to assist with a patient transfer
About GenesisCare:Across the world, we have more than 440 centers
offering the latest treatments and technologies that have been
proven to help patients achieve the best possible outcomes. For
radiation therapy, that includes over 130 centers in the U.S. as
well as 14 centers in the U.K., 21 in Spain and 36 in Australia. We
also offer urology and pulmonology care in the U.S. in over 170
integrated medical offices. Every year our team sees more than
400,000 people globally. Our purpose is to design care experiences
that get the best possible life outcomes. Our goal is to deliver
exceptional treatment and care in a way that enhances every aspect
of a person's cancer journey. Joining the GenesisCare team means a
commitment to seeing and doing things differently. People
centricity is at the heart of what we do—whether that person is a
patient, a referring doctor, a partner, or someone in our team. We
aim to build a culture of ‘care' that is patient focused and
performance driven.GenesisCare is an Equal Opportunity Employer
that is committed to diversity and inclusion. Please be vigilant of
online scams impersonating GenesisCare. Please note that we will
only contact qualified applicants via an official GenesisCare email
account ending in genesiscare.com or via an official ADP email
ending in adp.com.
Keywords: GenesisCare, USA, Oklahoma City , Patient Services Specialist, Other , Oklahoma City, Oklahoma
Didn't find what you're looking for? Search again!
Loading more jobs...