Replacement Services Spec

Company: Hertz
Location: Oklahoma City
Posted on: May 15, 2022

Job Description:

General Responsibilities:
The Replacement Services Specialist will assist with the replacement rental process including: - Reservations, liaising with body shops and/or insurance companies to manage rentals with the intent of keeping the average length of rental to a minimum, and handling replacement customer service issues brought forth by the renter or third-party payor such as an insurance or fleet company.

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The Replacement Services Specialist will be trained on replacement rental processes to enable the individual to manage rentals for our insurance replacement customers. - A successful candidate will conduct a variety of responsibilities on a daily/weekly basis inclusive of the following:

Assist customers via phone to secure rental reservations and resolve customer service issues related to insurance replacement rentals

Obtaining and documenting Body Shop repair statuses with efficiency, thoroughness, and accuracy

Efficiently managing rentals, following insurance and fleet company guidelines, with the mindset of keeping the length of rental as low as possible

Make initial customer contact via SMS text or outbound calls for assignments received from insurance or fleet companies.

Other duties as assigned

Essential Requirements:
Working knowledge of MS Office 365, Excel, Word, Access

Auto-claims insurance experience preferred

1 Year of Customer Service experience, required

1 Year of Call Center experience, required

Excellent verbal, written and interpersonal communication skills

Excellent problem-solving and decision-making skills

Proven strong sales and closing skills with the ability to be friendly and engaging

Ability to multi-task in a fast-paced environment using multiple systems and

applications

Ability to be detail-oriented with the ability to adapt to new technology and processes

Ability to work a flexible schedule

Must be able to work independently and in a team environment

-:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique. -

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran

Keywords: Hertz, Oklahoma City , Replacement Services Spec, Other , Oklahoma City, Oklahoma