Replacement Services Spec
Company: Hertz
Location: Oklahoma City
Posted on: May 15, 2022
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Job Description:
General Responsibilities:
The Replacement Services Specialist will assist with the
replacement rental process including: - Reservations, liaising with
body shops and/or insurance companies to manage rentals with the
intent of keeping the average length of rental to a minimum, and
handling replacement customer service issues brought forth by the
renter or third-party payor such as an insurance or fleet
company.
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The Replacement Services Specialist will be trained on replacement
rental processes to enable the individual to manage rentals for our
insurance replacement customers. - A successful candidate will
conduct a variety of responsibilities on a daily/weekly basis
inclusive of the following:
Assist customers via phone to secure rental reservations and
resolve customer service issues related to insurance replacement
rentals
Obtaining and documenting Body Shop repair statuses with
efficiency, thoroughness, and accuracy
Efficiently managing rentals, following insurance and fleet company
guidelines, with the mindset of keeping the length of rental as low
as possible
Make initial customer contact via SMS text or outbound calls for
assignments received from insurance or fleet companies.
Other duties as assigned
Essential Requirements:
Working knowledge of MS Office 365, Excel, Word, Access
Auto-claims insurance experience preferred
1 Year of Customer Service experience, required
1 Year of Call Center experience, required
Excellent verbal, written and interpersonal communication
skills
Excellent problem-solving and decision-making skills
Proven strong sales and closing skills with the ability to be
friendly and engaging
Ability to multi-task in a fast-paced environment using multiple
systems and
applications
Ability to be detail-oriented with the ability to adapt to new
technology and processes
Ability to work a flexible schedule
Must be able to work independently and in a team environment
-:
At Hertz, we champion and celebrate a culture of diversity and
inclusion. We take affirmative steps to promote employment and
advancement opportunities. The endless variety of perspectives,
experiences, skills and talents that our employees invest in their
work every day represent a significant part of our culture - and
our success and reputation as a company.
Individuals are encouraged to apply for positions because of the
characteristics that make them unique. -
Qualified applicants with criminal histories will be considered for
employment in a manner consistent with applicable federal, state
and local law. Hertz is a drug free workplace.
EOE, including disability/veteran
Keywords: Hertz, Oklahoma City , Replacement Services Spec, Other , Oklahoma City, Oklahoma
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