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IT Tech Help Desk Support

Company: Consumer Cellular
Location: Oklahoma City
Posted on: January 17, 2022

Job Description:

With a high degree of privacy, security and professionalism, provide necessary technical services and support in a consistent and timely manner to Consumer Cellular's management staff, employees, and partners. Ensure Consumer Cellular Inc's (CCI) mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support CCI's Contact Center Operations, and various 24/7/365 business functions.

Responsibilities:
Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members
Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties
Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority
Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses
Ensure that each workstation in the facility has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment
Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephony devices
Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues, and collaborate with other team members when needed
Perform assigned activities and tasks on schedule following IT standard processes and procedures
Produce activity reports as needed
Periodically learn new technical skills on the job, and attend relevant training throughout the calendar year

Qualifications:
Associates or Bachelor's degree in Computer Science preferred
Microsoft Office (Word, Outlook, Excel) and/or Microsoft 365 experience
Ability to complete basic desktop and laptop PC/Mac troubleshooting, including new set up and swapping out cables, RAM, and peripherals
Basic knowledge of printer set up and troubleshooting
Familiarity with Microsoft Windows Command-Line, Powershell, and task automation
Active Directory and Group Policy familiarity
Web Browser Configuration Experience: Internet Explorer, Edge, Chrome, Firefox, Safari, etc.
Familiarity with Server and Network terminology
PC and/or Mac imaging, configuration, and repair experience
Ability to travel to other office locations in the Phoenix metro area, while headquartered at a call center location in Phoenix, AZ
Ability to effectively communicate and troubleshoot with non-technical end users across all levels of the organization while maintaining both a sense of urgency, and a calm and professional demeanor
Maintain CCI Core Values when performing job functions and when interacting with CCI staff and partners
Ability to work remotely and onsite with equal effectiveness
Occasional after-hours work required

Benefit package:
Affordable medical, dental & vision coverage for full-time employees
401(k) match
Employee wireless rate plan
Paid time off (PTO)
Flexible spending accounts (FSA)
Employee rewards program
Group life and AD&D benefits
Education reimbursement
Long-term disability

Physical Demands & Work Environment:
The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, use hands, to finger, handle, or feel, and talk and hear. The employee is required to stand, walk, crawl, reach with hands and arms, and be able to work in tight spaces. The employee must regularly lift and/or move up to 50 pounds and use a hand truck. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate.

Disclaimer:
The above statements are intended to describe the general nature and level of work performed and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About Consumer Cellular:
Consumer Cellular is a top-rated wireless carrier that provides no-contract cell phones and service plans primarily to those 50+. The company has been an approved AARP Provider for over 12 years and offers AARP members special discounts on service. Founded 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with 2000 employees. The Portland, Ore.-based company utilizes the nation's largest voice and data networks, which covers 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. The company has been ranked on the Inc. 5000 list for 11 years in a row. For J.D. Power 2021 award information, visit jdpower.com/award. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter and YouTube.

Pre-employment background check and drug screen is required.

Keywords: Consumer Cellular, Oklahoma City , IT Tech Help Desk Support, Other , Oklahoma City, Oklahoma

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