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Bilingual Spanish/English Claims Customer Care Associate

Company: liberty mutual group
Location: Oklahoma City
Posted on: January 15, 2022

Job Description:

Description & Responsibilities Pay Rate: $19.23 per hour.Working schedule will be an 8 hour shift based on the department needs, but you must have open avaibility 24 hours a day, 7 days a week. Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim's customer care associate, you'll become part of a diverse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.Responsibilities: Customer-centric employee: Conveying a calm, caring attitude, you'll provide best-in-class service to customers while processing new claims and "First Notice of Loss" forms (the initial report made following a loss, theft or damage to an insured asset) Collaborative partner: Working with internal and external partners, you'll support policyholders while their claims are being processedEfficient worker: In our fast-paced environment, you'll handle customers' needs-quickly, effectively and in a friendly, caring manner-to meet our Claims Service Center goalsProblem solver: No day is predictable; you'll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issuesClear communicator:You'll provide policyholders with the information they need by clearly setting expectations and outlining next steps Job Specifications: Reference: 2022-44088Category: ClaimsPrimary Location: Plano, TXAdditional Locations: Jacksonville, FL; Orlando, FL; Indianapolis, IN; Las Vegas, NV; Oklahoma City, OK; Liberty Lake, WA; Schedule: Full-TimeSalary: USD-$40,000.00---$40,000.00-/-YearEducation Level: High School Diploma/GED Travel: As Needed Qualifications A history of working in financial services, hospitality or retail, with previous call center experience a plusAppropriate licenses or willingness to obtain licenses via company-sponsored training Excellent oral, written and interpersonal skillsAbility to project courtesy and empathyStrong time-management and multi-tasking capabilitiesDemonstrated typing proficiency Proficiency using computers, including Microsoft Outlook and keyboard shortcutsAbility to handle confidential and proprietary information appropriately A high school degree or equivalent, Bachelor's degree preferred Willingness to continue learning about products, procedures and technical systems as you grow in this role Featured Benefits Here's some of what you can look forward to as one of our employees. Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay. Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more. Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay. Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we're dedicated to your continued growth, because we know it leads to continued success. Health & WellnessYou'll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits-including progressive parental benefits and support.

Keywords: liberty mutual group, Oklahoma City , Bilingual Spanish/English Claims Customer Care Associate, Other , Oklahoma City, Oklahoma

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