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Operations and Systems Specialist, Learning & Development

Company: Block
Location: Oklahoma City
Posted on: January 15, 2022

Job Description:

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

As a member of Block's Learning team, you will oversee the operational excellence of the learning and development team following Block's People strategy. You will guide systems, awareness, analytics, scheduling, and overall end-user experience. These programs touch leadership, onboarding, and general learning opportunities for all employees.

Your primary responsibilities are to enhance the operational excellence of Block's learning programs and ensure moving parts operate within our systems. Your role also involves of other learning and development tasks such as enhancing the design of learning content and collaborating across learning teams at Block.

You Will

  • Project manage implementation of new learning experience platform
  • Upkeep learning experience platform and learning management system
  • Improve end-user systems experience and learner data consistency
  • Collect learning data, insights, and industry best practices for reporting used by internal partners to set priorities and refine learning strategies.
  • Contribute to overall learning experience design
  • Maintain vendor product relationships and evaluation of value to the business
  • Coordinate with internal partners to plan and schedule a growing catalog of upcoming learning offerings and programs.
  • Manage learning delivery experience, which may include set up, technology assistance, participant support, facilitator assistance, and other logistical support mechanisms
  • Provide Tier 1 support to customers and partners across multiple communication channels Qualifications

    You Have
    • 2+ years of professional business systems and operations experience in learning & development, human resources, or human capital consulting
    • Experience with Docebo or other learning management platform(s)
    • Proficiency with enterprise systems data and spreadsheets (can maintain complex spreadsheets)
    • Outstanding proficiency in written, verbal, and organization
    • Can work with different personality types
    • Light instructional design experience
      Additional Information

      We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

      We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

      Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


      We want you to be well and thrive. Our global benefits package includes:
      • Healthcare coverage
      • Retirement Plans
      • Employee Stock Purchase Program
      • Wellness perks
      • Paid parental leave
      • Paid time off
      • Learning and Development resources
        Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Keywords: Block, Oklahoma City , Operations and Systems Specialist, Learning & Development, Other , Oklahoma City, Oklahoma

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