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Support Specialist II

Company: Oklahoma Heart Hospital
Location: Oklahoma City
Posted on: November 22, 2021

Job Description:

Overview ONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. This physician owned hospital was designed by cardiologists to ensure that patients receive expert, individualized care with utmost comfort. OHH offers a competitive benefits program to all team members from the first day of employment. Top Tier Benefit Packages: * Medical, Dental, and Vision * 401 (k) plan * Paid Time Off (PTO) * Extended Medical Benefit (EMB) Responsibilities Position Summary: The OHH Support Specialist II is responsible for direct support of end-user systems and applications used by the Oklahoma Heart Hospital. Acts as mid-level support for end-user issues, including: computers, printers, scanners and various production software applications such as Microsoft Office Suite, Cerner EMR, Citrix and other Windows applications. The core of the position is troubleshooting computer hardware and software as a customer service representative. Essential Functions: * Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. * Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment. * Coordinates deployment with other service line support staff to ensure effective workflow. * Works with network and system service line personnel in the configuration of client devices to ensure configuration meets the networking infrastructure plan for the organization. * Communicates and is available to the MIS Team through email, cisco jabber and phone Please note this position is located: 7800 NW 85th Terrace Oklahoma City, Oklahoma 73132 United States Qualifications Experience: Minimum three (3) to five (5) years of experience in computer systems support and IT healthcare work Education: Associates Degree in Management Information Systems or related field preferred Licensure/Certification: Technical certification preferred. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital.

Keywords: Oklahoma Heart Hospital, Oklahoma City , Support Specialist II, Other , Oklahoma City, Oklahoma

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