Associate Payroll Product Support Specialist

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.  Simply, we create meaningful technology centered experiences that enable our customers to prosper.  If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.  If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

The HCM / Integration Account Managers will implement speciality services/integrations for new and existing clients, as well as provide ongoing support for complex escalations.  The position will take a holistic approach to onboarding new products for Heartland clients and will partner with Client Services, Implementation, the Sales Team, and external vendors to provide a smooth transition to Heartland.

What will you be doing?

• Complete implementation of new products/integrations for our clients

• Conduct client trainings and demos

• Partner closely with SPA’s, HCM Support, Implementation Specialists, and vendors to ensure a smooth onboarding process

• Adhere to service level agreements for setup timeframes

• Handle complex client escalations 

• Provide training to front line employees when necessary to better support our clients

• Provide training to clients on product/integration features when deemed necessary

• Becoming client facing when deemed necessary

• Utilize formal ticketing system to complete work and providing required updates to properly service and follow-up with clients

• Attend ongoing trainings as assigned by department management

• Meet productivity expectations as outline by management

• Stay abreast of Heartland system enhancements and product releases

• Other duties as assigned

What are the requirements?

• Knowledge level of all specialty product/integrations; ability to triage/implement multiple products

• Basic knowledge of the Heartland payroll system

• Adhering to Global Payments data security policies

• Ability to work independently with excellent time management skills

• Troubleshooting and problem solving skills

• Customer service oriented

• Excellent communication skills (phone and written)

• Detail oriented with strong organizational skills

• Ability to multitask

• Working knowledge of basic office technology, including G-Suite tools

• Bachelor’s Degree or equivalent work experience (1-2 years payroll, implementation, or product related experience)

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.