New Client Setup Specialist - Hiring Event

Company: Paycom Payroll Llc
Location: Oklahoma City
Posted on: July 15, 2021

Job Description:

RSVP HERE! Sign up here by clicking “Apply Now” to start your application today for our virtual hiring event!

Once your application is complete and you meet the minimum qualifications for the role, you will be interviewed by a Paycom recruiter and if moving forward in the interview process, you will be emailed the Zoom link & joining information for the virtual hiring event.

When completing your application, please select “Job Fair” for the Referral Source.

This position is responsible for converting new customers from their previous payroll system to Paycom by completing the multi-step implementation process. In addition, they are responsible for ensuring accuracy and timeliness of each client’s first few payrolls post implementation.

RESPONSIBILITIES

• Complete accurate and timely post-sale setup of each client’s various purchased products
• Provide high quality customer service and support via phone and email to clients in regard to their setup and implementation
• Participate in various setup milestone conference calls to ensure operational teams have an understanding of the clients stage of implementation
• Maintain communication with internal and external stakeholders of the implementation process to ensure a unified approach to fulfilling the clients’ setup
• Communicate to clients the importance of data validation and first payroll preparation requirements to ensure accurate first payrolls
• Process accurate and on-time payroll for clients based on their payroll processing schedule
• Ensure documentation on client processes and notes are logged timely within Paycom CRM
• Submit all sensitive data through appropriate Paycom platforms in accordance with Paycom Security Standards
• Anticipate clients’ needs and assesses risk in areas such as labor compliance, payroll, taxes, etc.
• Actively drives the company vision through the utilization of the Paycom solution
• Follows up with internal and external partners to hold them accountable to project objectives and timelines
• Stay abreast of product developments and system changes in order to apply them to implementations and answer associated client inquiries
• Ensure implementation tasks are complete, the client intro meeting is successfully conducted, and all handoff requirements are met prior to a client’s transition to their Paycom Specialist
• Inform management of area activities and escalate client issues as needed
• Provide input for the development of department and company initiatives to support process and system improvements as needed

Education/Certification:

• Bachelor’s degree, preferably within a business-related field, or equivalent experience

Experience

• Experience working in a client-facing role
• Experience working in the Paycom system

Skills/Abilities:

• Ability to manage a project plan
• Strong organizational skills and ability to multitask
• Strong time management skills
• Comfortable with various technology platforms
• Problem-solving and conflict resolution skills
• Ability to work as part of a cross-functional team
• Ability to effectively execute client meetings
• Knowledge of the industry, product and processes
• Computer skills in Windows and MS office and the ability to easily learn new applications.
• Strong attention to detail and quality of work
• Strong relationship building ability
• Professional and clear communication through phone, email, and in person
• Ability to prioritize objectives

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.

Keywords: Paycom Payroll Llc, Oklahoma City , New Client Setup Specialist - Hiring Event, Other , Oklahoma City, Oklahoma